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Participant
February 15, 2018
Answered

How do I change the name that appears in the upper right corner of a pdf document in acrobat 2017 for mac? Its the wrong name.

  • February 15, 2018
  • 2 replies
  • 6440 views

How do I change the name that appears in the upper right corner of a pdf document in acrobat 2017 for mac? Its the wrong name.  Its not my name, and not my adobe account name or my profile name. 

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Correct answer sumitash1

Thanks, for sharing the issue.

Subscription entitlement and user name at top is obtained from user, who has signed-in, into Acrobat.

The name that appears on the top right side of application is as per the account settings of user who has signed-in.

You could change it, by going to "My Account"

You could update the name in Accounts->Accounts Settings-> Account holder name.

To reflect the updated name in Acrobat, you would need to sign-out and sign-in again.

Please note that as mentioned above, subscription entitlement will depend on sign-in user too. So, in case it is a shared/ enterprise machine and the signed-in user is not you, Sign-out/ Sign-in with your adobe-id, will change it to entitlement available with Your adobe-id.

2 replies

Legend
February 18, 2018

Oh, yes... to check your account or sign out, in theory you just click the menu triangle to the right of Tina. But you would be taking a big risk to sign out, and if you go to check the account, it will ask you to sign in, and you don't know Tina's account.

First thing is to check your account on http://www.adobe.com/. Does it show Acrobat Pro 2017 as a registered product? If not, you need urgently to find out who installed it, because in effect they own it and could take it away at any time.

Bernd Alheit
Community Expert
Community Expert
February 15, 2018

Upper right corner of the document or of the app?

Participant
February 17, 2018

The document from what I can tell - but it is opened as a tab within the program, per the new Adobe Pro 2017.   I am attaching a screenshot.

In my actual adobe account/settings/profile everything is correct. My name is TIM lol.

Legend
February 18, 2018

Looks like someone called Tina installed the software. You could sign out, but then you wouldn’t be signed in as the licensed user, and it might stop working.