I couldn't complete the uninstall because of the error, had to get win10 tech support to install two uninstaller in order to try and scrub the program (revo uninstaller & IOuninstaller).

The link you provide as a cleaner, is only for 9.0 and DC products, not 8.0 and later.

try67

Community Expert

Bottom line is Acrobat 8 is not compatible with Windows 10, so you use it at your own risk.

A

Anonymous

Ok, I can live with that.

What I can't live with (or use their products because of), is them not managing license activations for Acrobat Standard 8 any longer.

elitespooner

Known Participant

The download that Adobe provides, setup.exe

How is it possible that it carries a username in it, prior to even typing anything (serial key,etc) in it prior to running the install.

Also, there is a AcroPro.msi and a AcrobatUpd810_efgj_incr.msp

Even when trying to use the .msi it fails.

Now when I try to complete a clean install of the program, I run the installer, the error message (1935 error) comes up but before I press 'ok' and have it rollback, I actually use the Program, create and/or join the multiple files then let it crash.

There has to be a smarter way !

kglad

Community Expert

there is no username in the downloaded files. that's something you've failed to remove from your previous installation(s).

uninstall acrobat 8 (using the uninstaller)

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

remove the cache.db file from (win): Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/ or (mac): /Library/Application Support/Adobe/Adobe PCD/cache/

restart your computer

follow the steps here to install acrobat 8, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

H

helpdesk@wijs.nl

Participant

https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

This URL is not active anymore. Does some know how to activate adobe acrobat version 8? Or install it without activation. I do have a serial number/license key, but it needs still to be activated.

elitespooner

Known Participant

Im having the same issues, however with Acrobat 8.1.

The installer is 'pooched'.

try67

Community Expert

Run the installer first and then update to the latest 8.x version. Keep in mind this is an extremely old version, not compatible with any current operating systems, so problems are to be expected, either way.

kglad

Community Expert

follow the steps here https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html