How to deinstall Acrobat DC

Report · Dec 04, 2017

Hi!

Adobe Creative Cloud (installed on a Mac) always tells me, that Acrobat DC has got an update.
I haven't got this Acrobat DC. It's not installed.
Trying to deinstall it using the Acrobat Cloud App doesn't work.
How can I get rid of this?

Thanks in advance for your help.

Nice regards,

Markus

Report · Dec 04, 2017

Hello Markus,

We apologize for the inconvenience caused, as per the description above, you are facing issues in uninstalling the Acrobat Pro DC, Is that correct?

Please try the following steps to uninstall Acrobat Pro DC:

Sign out and Quit the Creative Cloud Desktop app, you may refer to Sign in and sign out to activate or deactivate Creative Cloud apps
Open Activity Monitor and close all process/task related to Adobe.
Sign out and Quit the Acrobat Pro DC
Run the uninstaller file of Acrobat Pro from the Application.
Restart the machine.

You may also refer and try the steps from the following KB Installing, uninstalling Adobe Acrobat X | Mac OS

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

Report · Dec 04, 2017

Hi Anand Sri.

Sorry. You told me to quit Acrobat Pro DC but...

---> I do not have Acrobat Pro DC installed on my Mac.

So... there is neither uninstaller file to be started.

Regards,

Markus

Report · Dec 04, 2017

Markus,

If the Acrobat Pro DC is not installed, then please follow the steps mentioned below:

Sign out and Quit the Creative Cloud Desktop app, you may refer to Sign in and sign out to activate or deactivate Creative Cloud apps
Open Activity Monitor and close all process/task related to Adobe.
Go to System Library and User Library i.e. ~/Library/ApplicationSupport and /Library/Application support and Trash all the Acrobat folder.
Go to Application Menu and Trash any Acrobat folder present.
Go to Utilities Menu and if you have the uninstaller file of Acrobat, then run it or else trash the Acrobat folder.
Empty the Trash folder i.e. Remove the Acrobat folders.
Restart the machine.
Try to install the Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Hope this helps, and let us know how it goes.

- Anand Sri.

Report · Dec 04, 2017

Dear Anand Sri,

sorry... but are you human?
Did you read what I have written?

I'VE NEVER HAD ACROBAT DC INSTALLED!

So... there is no Acrobat folder on my Mac's hdd, nowhere.

Got it?

😞

Markus

Report · Dec 04, 2017

I am sorry Markus, but as you mentioned in the first post that the Creative Cloud Desktop app says that you have an update of Acrobat, but the Acrobat is not installed on your machine, so to remove the leftover of Acrobat or Reader folders from the machine, I suggested the above steps.

If you are not able to find any Acrobat folders anywhere, it seems that few hidden Acrobat folders/files are causing the issue. Will request you to contact the support through https://helpx.adobe.com/contact.html so that they can remote in and can find the root cause and fix the issue.

- Anand Sri.

Report · Dec 04, 2017

O.K. Anand Sri.

I think the only way to solve this problem is to reinstall my whole system.
There must be some hidden entries oder files according to Acrobat.

Never mind.

Nevertheless thanks a lot for your patience and tries to help me.

Nice regards,

Markus

Report · Jan 02, 2018

Dear Anand Sri.

The problem doesn’t noch longer matter, cause I’ve bought a new Mac.

The old iMac with this symptoms will be cleaned and reinstalled completely.

Nice regards,

Markus Wolf

[Personal info removed by mod]

Report · Jan 02, 2018

Thank you Markus for sharing the information. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

Regards,

Anand Sri.