How to deinstall Acrobat DC

Thank you Markus for sharing  the information. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

Regards,

Anand Sri.

I am sorry Markus, but as you mentioned in the first post that the Creative Cloud Desktop app says that you have an update of Acrobat, but the Acrobat is not installed on your machine, so to remove the leftover of Acrobat or Reader folders from the machine, I suggested the above steps.

If you are not able to find any Acrobat folders anywhere, it seems that few hidden Acrobat folders/files are causing the issue. Will request you to contact the support through https://helpx.adobe.com/contact.html so that they can remote in and can find the root cause and fix the issue.

- Anand Sri.

Markus,

If the Acrobat Pro DC is not installed, then please follow the steps mentioned below:

• Sign out and Quit the Creative Cloud Desktop app, you may refer to Sign in and sign out to activate or deactivate Creative Cloud apps
• Open Activity Monitor and close all process/task related to Adobe.
• Go to System Library and User Library i.e. ~/Library/ApplicationSupport and /Library/Application support and Trash all the Acrobat folder.
• Go to Application Menu and Trash any Acrobat folder present.
• Go to Utilities Menu and if you have the uninstaller file of Acrobat, then run it or else trash the Acrobat folder.
• Empty the Trash folder i.e. Remove the Acrobat folders.
• Restart the machine.
• Try to install the Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Hope this helps, and let us know how it goes.

- Anand Sri.

Hello Markus,

We apologize for the inconvenience caused, as per the description above, you are facing issues in uninstalling the Acrobat Pro DC, Is that correct?

Please try the following steps to uninstall Acrobat Pro DC:

• Sign out and Quit the Creative Cloud Desktop app, you may refer to Sign in and sign out to activate or deactivate Creative Cloud apps
• Open Activity Monitor and close all process/task related to Adobe.
• Sign out and Quit the Acrobat Pro DC
• Run the uninstaller file of Acrobat Pro from the Application.
• Restart the machine.

You may also refer and try the steps from the following KB  Installing, uninstalling Adobe Acrobat X | Mac OS

Hope this helps and let us know how it goes.

Regards,

Anand Sri.