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daianab75772997
daianab75772997
Participant
July 24, 2019
Answered

Hyperlinks not working in Adobe Sign

  • July 24, 2019
  • 1 reply
  • 8312 views

Hello

I have created an interactive pdf in InDesign, exported it and the links work fine. I open the same pdf in Acrobat Reader DC and share it via Adobe Sign. Everything works but the links.

I have tried 'shared hyperlink destination' and not, and I've also created a button but links don't work.


Any solutions?

Thanks in advance

Daiana

This topic has been closed for replies.
Correct answer wise_Brilliance5D99

That did not clear the confusion. I'm having the same problem. What do you mean by the "Me" option? Is there a work around, or will links just not work? Buttons also don't seem to work when in Adobe Sign. I added a "Clear Form" button, but it does not work.

Is there another way of signing that would work for us? 


I found out through chatting with a nice support agent through Facebook Messenger (so cool!) that using Adobe Sign flattens the document, so any hyperlinks or buttons (with actions) that you created no longer work. However, after they sign, all the buttons and links come back. Weird. It's not SUPER user friendly, but I understand why that would be. At least it provides a way to sign a PDF. That outweighs the negatives.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 25, 2019

Hi Daianab,

I am sorry to hear that, as you are getting issues with the hyperlinks when opening it with Acrobat Reader DC, we need some more information for a better understanding:

  1. What is the version of the Adobe Reader DC?
    To check the version of the product you may follow the link - Identify the product and its version for Acrobat and Reader DC
  2. What is the OS/version?
  3. Are you opening the Adobe Reader DC on a mobile device and the links are not working ? or they are not working when you open the file on the computer system.

Waiting for your reply

Regards,

Amal

daianab75772997
daianab75772997Author
Participant
July 25, 2019

Hi Amal

Thanks for getting back to me - please see below:

1. Adobe Reader DC: Continuous release | version 2019.012.20035

    InDesign 14.0.2

2. Windows 10 Enterprise 2016 LTSB

3. When I open the pdf in Adobe Reader DC the links actually work. However, if I click 'fill & sign' (see below) and send the pdf for signing to 'others', the links stop working in the version that is sent. Conversely, if I choose 'me' as the person who needs to sign the pdf, the links work.

In the version sent to 'others', it seems that the only things working are the text boxes and signatures. The text is not selectable and the links are not clickable.

Let me know if you have any questions.

Thanks

Daiana

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