Installation of Acrobat DC from Creative Cloud fails (code 136)

Question

I repeatedly tried to install Acrobat DC from Creative Cloud on Mac OSX (Mojave) but it keeps failing with error code 136. It seems to be only Acrobat; InDesign, Illustrator and Photoshop can be installed without any problems.

I tried restarting the system and quitting any other running applications. My OS is a fresh installation on a clean hard drive with no previous Adobe products installed. I didn't experience this issue with installations on Sierra. Maybe it has something to do with the new file system APFS or some conflicting process on Mojave? I'd very much appreciate any help.

System specifications:

- macOS 10.14 (Mojave)

- MacBook Pro (Retina, mid 2012)

- 2,3 GHz Intel Core i7

- 8 GB Ram

- Internal hard drive replaced with "OWC Aura Pro SSD"

stratopeter · Accepted Answer

Thanks, Shivam. The manual download/installation of Acrobat DC worked for me. It would be more convenient to have it installed via the CC app (yes I had the latest patch), but I guess it's not such a big deal.

Adorobat · Answer

Hi Stratopeter,As mentioned above, you are getting error 136 when trying to install Acrobat using Creative Cloud desktop app on your Mac machine, could you check if CC app is updated to the latest patch? : Release notes for the Adobe Creative Cloud desktop app . Once the app is updated, reboot the machine and try installing Acrobat again and check. If that doesn't work, try installing Acrobat DC from this link: Download and install Acrobat DC subscription Let us know if you need any help.Shivam

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