installling DocuSign Certificate in adobe in a citrix enviorment and still getting error.

Forum|Forum|6 years ago
September 30, 2019
2 replies
3273 views

I reivew signed documents from DocuSign in a citrix Enviorment. when I open the document, it wants to download and install a certificate. I click ok, the install completes successfully, but when the document opens I see at the top at least one signature is invalid. DocuSign says it is not their error. it is with Adobe. Any thoughts

This topic has been closed for replies.

K

kansasdanAuthor

Participant

I went through the instructions, but still getting the error. I am using Adobe DC 2015. The problem thats being address is "there was a problem with tthe signature" My error is "At least one signature is invaild". I agree it could be a certificate error. I don't know if it is a rights issue or Not. i have attached a copy of the error and the properties of the signature. If you need any more information, please let me know. Thank You!!

r.

ls_rbls

Community Expert

Hi,

I apologize I reused these slides from another support that I foored to another user; in any case you can still use the examples above to approach the issue following the following guidance from these thread: https://forums.adobe.com/thread/760362 and

more steps described in detail here: https://helpx.adobe.com/acrobat/using/validating-digital-signatures.html

If none of these works, would you believe it cold've been possible that the original filewas flattenned or refried, then they added signatures fields again?

I've seen this before, so my suggestion follow the steps in the last link and see tha part that explains how to compare the signed document with the original document. Details to pay attention in the screenshot that you provided, (1) you have a signature detected as invalid (2) "Reasson" document was exported (3) a paradox here however "The document has been altered or corrupted since the Signature was Applied." yet "The signer's identity is valid. (4) Revocation Checking is not performed for Certificates that you have directly trusted (maybe untrusting and re-trusting can validate).

The trick here is that you have to follow a sequence of steps for the actual validation to take place. If you miss the one step you will not see it fixed.

See in the slide below the areas you need to go through:

ls_rbls

Community Expert

Hi,

Please refer to the slide and see if this helps:

In your PDF document check the following areas:

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded