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Newer version already installed

New Here ,
Feb 28, 2019 Feb 28, 2019

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Hey Akki,

I tried to update Acrobat Reader DC on 2 different computers (one with Windows7 32 bits and one with Windows7 64). During the installation process, the Adobe folder was be removed from the ProgramFiles and the updater published the message: A newer version is already installed.

The Adobe was disappeared from installed programs, ControlPannel/Programs, but remains in the registry.

Could you help me with some advice? I cannot install Reader anymore.

Best regards,

Ovidiu

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Install update and subscribe to Acrobat

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Adobe Employee ,
Mar 01, 2019 Mar 01, 2019

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Hi Ovidiu,

Since your issue is not related to the query asked there. So I have branched this discussion as new thread.

As you are getting the error message newer version already installed even though the application hasn't been installed yet.

You may try the troubleshooting steps suggested here:

Let us know if it still doesn't make any difference.

Thanks,

Akanchha

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