no matter what I try im not able to convert pdf to word

[donnalynne]

I bought the low cost 29.00 annual  to convert my pdfs to word docs - it always reverts to pricing page to upgrade ?????

[try67]

What exactly did you purchase?

What application are you using?

Are you logged in to the same account you used to purchase the subscription?

[donnalynne]

Hi I bought the lowest priced acrobat DC product to simply convert my pdf

to word docs. Every time I try - it just takes me to the sales page to

upgrade the product. when I click on the product i bought - it tells me I

already purchased it. It has never worked for me. I dont know what else to

do. I have spent hours trying to figure it out.

Please advise

“Many of life’s failures are people who did not realize how close they were

to success when they gave up.” —Thomas Edison

[Dave__M]

Some people miss the step of actually installing the full product after purchasing online.  I don't know if this is your scenario, but be sure you have downloaded and installed the full product, and also that you successfully log in with the account that the purchase was made with.  If all this is done, it should function properly.  Some folks also are opening their PDFs in Acrobat Reader instead of the full Acrobat product, as both can reside on the same machine.  Double check your title bar at the top to see if indicates Reader or Acrobat.

I hope this is helpful.

My best,

Dave

[donnalynne]

Dave Thanks for your response. Is Acrobat Reader DC the full product?

[Dave__M]

donnalynne,

That is actually NOT the full product.  That is Reader.  I don't know exactly what product you purchased, but it would likely have been a version of Acrobat Pro DC.  You should download and install the product you purchased from Adobe.  Once installed, you will log in, and all should function properly.

Let us know how it works - good luck!

My best,

Dave

[donnalynne]

When I sign in to look at my account - it shows I have adobe export pdf

annual - why is it so difficult to see where to download - or status in

general?

“Many of life’s failures are people who did not realize how close they were

to success when they gave up.” —Thomas Edison

[Dave__M]

Ah - that might be a cloud-based service to which you have subscribed.  I am deep in meetings all day, so my access is very limited.  There may be a web page that you log into, and then upload your files for cloud-based conversion.  See if that is the case.

My best,

Dave

[donnalynne]

ok thanks Dave

“Many of life’s failures are people who did not realize how close they were

to success when they gave up.” —Thomas Edison

[donnalynne]

how do i download it without starting over- i see no option on my account

page to check download status

“Many of life’s failures are people who did not realize how close they were

to success when they gave up.” —Thomas Edison

[Dave__M]

Now that I see you have subscribed to a cloud service, you may want to give the routine described here a try.

Using Adobe Export PDF

Let me know if this works for you, please.

My best,

Dave