no matter what I try im not able to convert pdf to word

Forum|Forum|8 years ago
November 2, 2017
1 reply
1497 views

I bought the low cost 29.00 annual to convert my pdfs to word docs - it always reverts to pricing page to upgrade ?????

This topic has been closed for replies.

try67

Community Expert

What exactly did you purchase?

What application are you using?

Are you logged in to the same account you used to purchase the subscription?

D

donnalynneAuthor

Participating Frequently

Hi I bought the lowest priced acrobat DC product to simply convert my pdf

to word docs. Every time I try - it just takes me to the sales page to

upgrade the product. when I click on the product i bought - it tells me I

already purchased it. It has never worked for me. I dont know what else to

do. I have spent hours trying to figure it out.

Please advise

“Many of life’s failures are people who did not realize how close they were

to success when they gave up.” —Thomas Edison

Dave__M

Community Expert

Some people miss the step of actually installing the full product after purchasing online. I don't know if this is your scenario, but be sure you have downloaded and installed the full product, and also that you successfully log in with the account that the purchase was made with. If all this is done, it should function properly. Some folks also are opening their PDFs in Acrobat Reader instead of the full Acrobat product, as both can reside on the same machine. Double check your title bar at the top to see if indicates Reader or Acrobat.

I hope this is helpful.

My best,

Dave

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