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jlalonde
Participant
October 31, 2019
Question

No pdf file was created because Adobe Acrobat encountered an unidentified error.

  • October 31, 2019
  • 2 replies
  • 5250 views

We have a user using the latest version of Illustrator and Acrobat DC on his Macbook Pro. He is trying to combine images and keeps receiving the error "No pdf file was created  because Adobe Acrobat encountered an unidentified error."

 

We have uninstalled and reinstalled both Illustrator and Acrobat DC. Re-ran the combine and 9 out of 10 times it fails. 

 

Any suggestions on what to do?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    adeep93
    Adobe Employee
    November 13, 2019

    Hi everyone,

    Adobe Acrobat DC and Reader DC official update (2019.021.20056) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

     

    More information about this release is here:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2019qfe3...

     

    Please try it out and let us know your feedback!

    Thanks for your patience and support!

     

    Aakash Deep

    (Acrobat Desktop Team)

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 1, 2019

    Hi,

     

    You mentioned 9 out 10 times it fails.

     

    Can you provide more details for the 1 out 10 times that seemed to work? Did you wrote down any technical notes of the steps you were following?

     

    Can you please provide operating system and Adobe Acrobat versions that you are using please.

     

    Thank you.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 1, 2019

    I meant to ask which MacOS version and Adobe Acrobat Pro DC latest update version

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