Passwords that were never set..!

Forum|Forum|9 years ago
December 20, 2016
2 replies
1689 views

Help! I have just attempted to open an Adobe file on my PC and it is asking for a password. These are documents I have had for years (in some cases) and I have never added a password to any of them. Since updating adobe it appears these Adobe documents are asking for something they never had and I have certainly never given them. I cannot produce a password I never created.

Security digital signatures and esignatures

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Philip25110737z4vi

Participant

Maybe similar to mine, suddenly any PDF I open it is a 2017 file, so litterly it is replacing most of my pdf's with an old file. Scanned machine twice and have no virus. I ran the repair tool and still have the issue. I just ran HR block to resave my files since they were overwritten with the 2017 file and it was the same 2017 file. So maybe yours was replaced with one of your locked files.

Joel Geraci

Community Expert

Are you sure it's asking for the password to the document and not just trying to log you into the Document Cloud?

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kennethb85632449Author

Participant

Thanks for the response.

Sadly no, upon attempting to open any of my PDF's I get a password box, stating the document name and the following: 'X'.pdf is protected. Please enter a document open password'.

This is the first instance of using Adobe Acrobat Reader DC since the upgrade in November. This problem brought me to the website to open an Adobe account today to look for a fix.

Joel Geraci

Community Expert

That's really odd. Can you share one of them? Does this happen to new files?

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