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Tushar_Das
Tushar_Das
Participant
December 19, 2018
Answered

PDF CONTENT CHANGES WHILE OPENING VIA GMAIL PRINT PREVIEW

  • December 19, 2018
  • 2 replies
  • 1883 views

We are facing a serious issue.

1.     Our SAP generated PDF file as attachments of Purchase Order  and send the same to vendor via mail ( exchange). now while opening the attachments via Gmail, we face no issue, no change in the content or text. but while printing the same PDF via Gmail print preview, we find the PDF contents are changed.

2. if we download the PDF to local desktop and take print preview, no issues ( no content change) have been reported,

Looking for solutions from ADOBE professionals.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to an Acrobat forum... Mod]

This topic has been closed for replies.
Correct answer Eugene Tyson

I've seen this before, usually in PDF with forms. The PDF previewer shows the right data, but prints the old data that is no longer visible as it's still underlying in the file.

It is a GMAIL issue, as it's 3rd party PDF previewer and print - it doesn't conform to all of Adobes PDF modules.

Take the issue up with GMAIL - or don't print from GMAIL PDF Preview/Print options.

2 replies

P
pureites
Participant
December 19, 2018

The same problem is arrving on my website.You can check examle here <link removed by moderator>

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
December 19, 2018

I clicked your link and brought me to a website, but I didn't see any example of the issue reported here, therefore I removed your link.

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
December 19, 2018

I've seen this before, usually in PDF with forms. The PDF previewer shows the right data, but prints the old data that is no longer visible as it's still underlying in the file.

It is a GMAIL issue, as it's 3rd party PDF previewer and print - it doesn't conform to all of Adobes PDF modules.

Take the issue up with GMAIL - or don't print from GMAIL PDF Preview/Print options.

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