PDF file error in Adobe Creative Cloud link

Question

Hi everyone,Would appreciate any help possible. I have a PDF document on Adobe Creative Cloud that was created from Microsoft Word on 365 mac. Instead of displaying the pdf for collaboration as it normally does, I am getting the following error: This XML file does not appear to have any style information associated with it. Then a bunch of xml code showing in thte browser.SignatureDoesNotMatchThank you in advance.-Scott

Meenakshi_Negi · Accepted Answer

Hi Scott! This issue has been resolved now.Please try to open the PDF again and let us know how it goes. Thanks,Meenakshi

David__B · Answer

Hi Scott,A few related questions to better understand.  If you download the PDF does it open okay?If you upload a different PDF does this one show the collaboration options as expected?If you upload the problem PDF again with a different name does the issue reoccur?With the results of this comparitive testing that might be helpful for you in terms of knowing what happened. It sounds like the PDF might have gotten corrupted when uploaded.I'm not sure if this would matter but Adobe also has Document Cloud storage here for Acrobat/PDF types fileshttps://documentcloud.adobe.com/link/documents/files/Hope that helps- Dave

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