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Inspiring
July 14, 2021
Question

PDF Form with a Date Selector Set as mm/dd/yyyy, but shows up for them as dd/mm/yyyy

  • July 14, 2021
  • 1 reply
  • 2291 views

Hello,

I created a PDF form with a field that pops open a calendar to choose the date. My settings show that it says to place as mm/dd/yyyy, but my client is saying it shows up as dd/mm/yyyy. I've tested the form on multiple computers at my office and all show the selected date as intended. So it must be a setting on their computer I'm guessing.

 

Is there something on their end that may be overiding my settings? They can type in the date and it will stay that way, but if they select a date, it will show the dd/mm/yyyy format that we don't want. A screenshot displays their computer. This shows them typing the date, but the calendar reflecting a different order.

 

Thanks in advance if you can help.

 

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1 reply

try67
Community Expert
Community Expert
July 14, 2021

Ask them what application they're using, including the exact version number. Ask for screenshots, don't rely on their word.

Inspiring
July 14, 2021

The screenshot I posted is what they provided. So something is going on with their end. I'm just not sure what, because I don't see any settings on Pro or Reader in my office that would overide the mm/dd/yyyy setting I put in place for that field.

try67
Community Expert
Community Expert
July 14, 2021

It's not enough. Ask for a full window screenshot.