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_Ray_Whitfield_
Participant
October 8, 2008
Answered

PDF Maker Mail Merge error

  • October 8, 2008
  • 12 replies
  • 29958 views
I have Adobe Acrobat 9 Pro and Office 2007 operating on Windows XP SP3.
I have been using a Mail Merge word doc for sending out mulitple documents as attachments on emails.
I have tried to use the Merge to Adobe PDF option and the Mail Merge under the Adobe menu and get the same response on both options:

"Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"

Any suggestions?
    This topic has been closed for replies.
    Correct answer jhadfield

    All,

    Please see my previous post about "Acrobat PDFMaker was not able to mail merge the document.  I did get resolution to this issue, but is may not answer everyone's issue.  Just to recap...I'm running Win XP sp3 and Office 2007 sp2, I downloaded a trial version Acrobat Pro 9 (and Pro Extended 9) for specifc testing on mail merge features.  I received the following error "Acrobat PDFMaker was not able to mail merge the document".  Since I was not a actual customer, Adobe tech support would not assist.  So, I purchase the product and called Tech support immediately AND after some wait I did get someone to help.  In the end, I went with Acrobat Pro 9 (not Pro Extended 9)

    First, make sure all updates and downloads...should be running version 9.1.3...

    Second, and know this will sound silly, but make sure you have a User Name and Initials filled out under Word Options>Popular in Word 2007

    I was able to successfully test mail merge to email with PDF attachements several times now.  Maybe the NULL value in this these fields causes an error.

    Hope this helps somebody...

    12 replies

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    _Ray_Whitfield_Author
    Participant
    October 8, 2008
    I have to disagree there. Adobe has added an extra menu ribbon to my Word 2007 and under there it has Mail Merge (Merge document to PDF files and send them by email. When I select that it comes up with a similar screen to my normal mailmerge for word: Record Range (all, current, From), then goes down to Email Options, Automatically send Adobe PDF files by Email and shows my field names that I have in my Excel table.
    When I select OK, it starts converting to PDF but comes up with a message saying that "Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience." and then it sends an error report to Microsoft, shuts down Word and then does a recover on my work. Then it comes up with the error about the add-in once it starts the recover.
    B
    Bill12
    Inspiring
    October 8, 2008
    A mail merge is not really a normal function for what you are trying to do. In any case, have you tried printing to the Adobe PDF printer instead?

    Even if you do this process successfully, you will have to separate the PDF into multiple files once completed. Remember that the Adobe PDF printer is like any other printer in that it processes the information sent to it. It does not know what you want separate files. To get the separate files you will have to use Extract Pages in Acrobat or setup a macro in WORD that will step through your list one at a time to print, then stop for you to go to the next record.
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