Community Expert

Question

PDFs Requiring Password to Open When That Option is NOT Configured

Forum|Forum|12 years ago
June 11, 2013
4 replies
21229 views

TSPAM:

Problem: PDFs that were created WITHOUT a password required to open are asking for passwords before they will open.

Expected Result: PDFs should open without asking for an open password unless they were configured to require a password to open.

Analysis: PDFs were created via export from InDesign CS6 to PDF Version 1.7 (Adobre PDF Library 10.0.1). Document restrictions were defined as, Allowed: Printing, Content Copying for Accessibility, Commenting, Filling in Form Fields, Signing, Creation of Template Pages; other abilities Not Allowed. Restrictions use password security. Require a password to open is NOT set active.

Once posted online, several users report that the PDFs are requiring a password to open.

I can't duplicate that behavior--meaning that I'm never prompted for an open password--in Acrobat X or XI on Windows 7x64 or Mac OS 10.8x or in Chrome, Firefox, Internet Explorer, or Safari on those systems.

The PDFs in question are linked from this page: http://iampariah.com/blog/creative-pro/cs6-keyboard-shortcut-cheatsheets.php

This topic has been closed for replies.

Pariah Burke

Author

Community Expert

I've just uploaded new versions saved back to Acrobat 7 compatibility (the lowest I can go in BAT XI while preventing copying of the PDF content). Would you mind testing those, too?

L

LC_2013

Participating Frequently

I'm having problems with a small number of my PDFs. When I saved to view the problematic PDFs, either Firefox or Adobe seem to have changed my PDF security settings to:

Can be opened by: Adobe Acrobat 3 and onwards

Increases the PDF file size

Disables Fast web view

from:

Can be opened by: Adobe Acrobat 5 and onwards

Enabled Fast web view

T

Test Screen Name

Legend

How are you saving these PDF files, exactly, and what are you doing before saving?

Supplementary question: if you open the original file in Adobe Reader and close, is there a prompt to save?

Pariah Burke

Author

Community Expert

Worse.

When exporting Interactive PDF from InDesign CS6 or CC the ONLY PDF version that results is 1.7.

Yes, I can save down within Acrobat XI Pro, but that's not the point. Many, many publications are created as interactive PDFs exported from InDesign, and most of those carry some type of security. Now no one without Reader 10 or later can open those PDFs?!

Oh boy.

I'm bringing this to the Acrobat and InDesign product managers.

G

George_Johnson

Inspiring

The encryption used means it can only be opened by Reader/Acrobat versions 10 or higher. There's really no reason to use this level for this document, so I'd suggest using something less.

try67

Community Expert

Well spotted. That's more than likely the problem...

Steve Werner

Community Expert

Customers could also be using non-Adobe PDF readers. Since you can't control this, all you can do is provide a suggestion to download the free Adobe Reader for best results.

try67

Community Expert

You need to get more full details from the users with the problems, such as:

- Double-checking that they requested to enter the password when the file

was opened.

- Application(s) used to open the file.

- OS used

Pariah Burke

Author

Community Expert

I'm working on getting that information, but you know how people are when they're "Adobe doesn't work."

In the meantime I'm hoping others here can verify either the expected behavior or the problem.

try67

Community Expert

I opened the Photoshop file in Acrobat and Reader XI and it opened just

fine.

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