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O
Owlet I.T.
Inspiring
April 9, 2020
Answered

Print option "Adobe Acrobat" replaced by "Microsoft print to pdf"

  • April 9, 2020
  • 2 replies
  • 9740 views

Hello !

I have a problem with the print settings with Acrobat DC: when I want to print a pdf file, regardless of the software used, the print option "Acrobat pdf" has disappeared and has been replaced by the option "Microsoft print to pdf". The problem is that the Microsoft print to pdf printing module does not have the options I need. Do you know how to restore the print option that uses the Adobe Acrobat module directly?


Thank you for your help!

This topic has been closed for replies.
Correct answer try67

Try running a Repair Installation from the Help menu of Acrobat.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 9, 2020

Hi Owlet_I_T_

 

We are sorry for the trouble. As described the  "Acrobat pdf" has disappeared and has been replaced by the option "Microsoft print to pdf"

 

++ Adding to the suggestion by try67

 

Are you referring to the Adobe PDF option on the printer list? If yes, please try to repair the installation (For Windows Only) as suggested. Go to Help > Repair Installation and see if that helps.

 

If it still doesn't work, please try to update the application to the latest version available (20.006.20042) Go to Help > Check for Updates

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html), Reboot the Computer, Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

 

If it still doesn't work, please try to install the printer manually as described in the help article (https://helpx.adobe.com/in/acrobat/kb/add-pdf-printer-manually.html)

 

Let us know if you are referring to something else.

 

Regards

Amal

O
Owlet I.T.Author
Inspiring
April 9, 2020

I've repaired the installation using the menu, and now it works : the adobe pdf option is back.
I have another question about pdf exporting with In Design, but I will ask it into the corresponding place in this forum.

Thank you for your answer!

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 10, 2020

Hi there 

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any assistance required in the future

 

Regards

Amal

try67
Community Expert
try67Community Expert
Community Expert
April 9, 2020

Acrobat version? OS version?

O
Owlet I.T.Author
Inspiring
April 9, 2020

Acrobat DC version 2019.021.20056
Windows 10

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
April 9, 2020

Try running a Repair Installation from the Help menu of Acrobat.

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