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feklee
Inspiring
January 11, 2017
Question

Printer driver did not install on Windows 7 x64

  • January 11, 2017
  • 1 reply
  • 10466 views

On a 64 bit Windows 7 system, I installed Acrobat Pro DC 2015 and its latest updates. However, the PDF printer does not show up:

I tried all steps described in @dmcmahon’s blog entry Acrobat: PDF Printer missing after installation on Windows 64-Bit. In between steps, I generously rebooted. The printer still does not show up.

What can I do? Are there any log files that give more detailed information?

This topic has been closed for replies.

1 reply

F
fekleeAuthor
Inspiring
January 15, 2017

What I tried now:

  1. Uninstalled Acrobat Pro DC 2015.
  2. Retrieved which drivers are installed (see also a post on SuperUser.com):

    >pnputil -e >drivers.txt
  3. Checked `drivers.txt`, then – with `cmd.exe` started as Administrator – deleted all drivers provided by Adobe:

    >pnputil.exe -d oem113.inf
    Microsoft PnP Utility

    Driver package deleted successfully.
    >pnputil.exe -d oem153.inf
    […]
    >pnputil.exe -d oem154.inf
    […]
    >pnputil.exe -d oem155.inf
    […]
    >pnputil.exe -d oem156.inf
    […]
  4. Rebooted.
  5. Reinstalled Acrobat: no PDF printer driver
  6. Rebooted.
  7. Installed the latest Acrobat updates: no PDF printer driver
  8. Rebooted.
  9. Tried installing the driver manually: error message “Printer driver was not installed. Operation could not be completed (error 0x00000002).”
  10. Rebooted.
  11. Did repair installation of Acrobat: no PDF printer driver
  12. Rebooted
  13. Still no printer driver.

What else can I try? Where do I find log files that tell what is going wrong?

F
fekleeAuthor
Inspiring
January 16, 2017

Using files from the original Windows 7 installation DVD, I now replaced `ntprint.inf` and `ntprint.pnf` in `C:\Windows\inf`, reinstalled Acrobat and the latest updates, and rebooted. The PDF printer has not been installed. When trying to install it manually, I still get error 0x00000002.

How do I find out more? Is there nobody here who can help?

F
fekleeAuthor
Inspiring
January 17, 2017

No response, not even a suggestion. Did I perhaps post in the wrong forum? Or does Adobe not care about these forums?

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