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feklee
Inspiring
January 11, 2017
Question

Printer driver did not install on Windows 7 x64

  • January 11, 2017
  • 1 reply
  • 10470 views

On a 64 bit Windows 7 system, I installed Acrobat Pro DC 2015 and its latest updates. However, the PDF printer does not show up:

I tried all steps described in @dmcmahon’s blog entry Acrobat: PDF Printer missing after installation on Windows 64-Bit. In between steps, I generously rebooted. The printer still does not show up.

What can I do? Are there any log files that give more detailed information?

This topic has been closed for replies.

1 reply

F
fekleeAuthor
Inspiring
January 15, 2017

What I tried now:

  1. Uninstalled Acrobat Pro DC 2015.
  2. Retrieved which drivers are installed (see also a post on SuperUser.com):

    >pnputil -e >drivers.txt
  3. Checked `drivers.txt`, then – with `cmd.exe` started as Administrator – deleted all drivers provided by Adobe:

    >pnputil.exe -d oem113.inf
    Microsoft PnP Utility

    Driver package deleted successfully.
    >pnputil.exe -d oem153.inf
    […]
    >pnputil.exe -d oem154.inf
    […]
    >pnputil.exe -d oem155.inf
    […]
    >pnputil.exe -d oem156.inf
    […]
  4. Rebooted.
  5. Reinstalled Acrobat: no PDF printer driver
  6. Rebooted.
  7. Installed the latest Acrobat updates: no PDF printer driver
  8. Rebooted.
  9. Tried installing the driver manually: error message “Printer driver was not installed. Operation could not be completed (error 0x00000002).”
  10. Rebooted.
  11. Did repair installation of Acrobat: no PDF printer driver
  12. Rebooted
  13. Still no printer driver.

What else can I try? Where do I find log files that tell what is going wrong?

F
fekleeAuthor
Inspiring
January 16, 2017

Using files from the original Windows 7 installation DVD, I now replaced `ntprint.inf` and `ntprint.pnf` in `C:\Windows\inf`, reinstalled Acrobat and the latest updates, and rebooted. The PDF printer has not been installed. When trying to install it manually, I still get error 0x00000002.

How do I find out more? Is there nobody here who can help?

F
fekleeAuthor
Inspiring
January 30, 2017

feklee,

Have you tried to install the print driver from the Windows Devices & Printers control panel instead of from the full program install routine?  Perhaps you can purge the Foxit driver from there as well?

My best,

Dave


As mentioned in the message which started this thread, I followed all the steps in the blog post Acrobat: PDF Printer missing after installation on Windows 64-Bit.

This includes attempts to manually install the printer via the Devices and Printers control panel.

No success.

It would be very helpful if there was a way to find out what goes wrong. Isn't there a log file? What else can I try?

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