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terapixel
Participant
June 26, 2018
Question

printing problem: acrobat pro to Xerox Phaser 7830i

  • June 26, 2018
  • 1 reply
  • 340 views

Goodmorning Masters,

I recently had to reset and reinstall one of my computers, it's an imac, running OS X El Capitan 10.11.4.

On this workstation I reinstalled Adobe Master collection CS4, as it was before resetting the system.

And now I have a problem:

when I try to print from Acrobat Pro (version 9.0), I am unable to open the "Xerox Features" menu,

where I can set the type of paper, printing quality ecc..... as you can see fron this screenshot

but if I try to print something else from another non-Adobe software, for example if i print a web page

from Mozzilla Firefox, everything works properly and "Xerox features" workS correctly.

Can anyone help me please?

Thanks

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
June 27, 2018

Hi Terapixel,

As per the issue description mentioned above, you are unable to open Xerox features menu when trying to print in Acrobat, is that correct?

Try resetting preferences for Acrobat using the steps given in this link: How to reset Preference settings in Acrobat. , reboot the machine after resetting the preferences and check.

Let us know if you need any help.

Shivam

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