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Participant
February 21, 2020
Question

Printing

  • February 21, 2020
  • 3 replies
  • 452 views

Clicking the printer icon and then the print button (or even file>print or Control > P) results in Save As screen opening vs actually printing the document. Any suggestions?

This topic has been closed for replies.

3 replies

Amal.
Legend
March 2, 2020

Hi there 

 

We are sorry for the trouble. I hope you would be able to fix it bu now.

 

If the issue still persists, please update the thread so we can help you further.

 

Regards

Amal

Dave__M
Community Expert
Community Expert
February 21, 2020

If you've accidentally selected Adobe PDF from your available printer list, you'll get a Save as dialog box as well.  Can't tell you how many times this has happened to me, and the Save As dialog box was buried under a few windows too.  

 

My best,

Dave

Dov Isaacs
Legend
February 21, 2020

In the print dialog, click on the Advanced button and ascertain that the Print to File option is not checked. If it is, uncheck and press OK to get back to the print dialog and printing should now work. The only other situation that could cause this problem is if somehow your printer driver has had its “printer port” changed to point to port FILE: in which case, you need to reconfigure that particular driver.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)