Participant

Question

Problem updating Acrobat 9 Pro from 9.0 to 9.5.5

Forum|Forum|9 years ago
July 29, 2016
12 replies
36761 views

After much effort through Chat support, I received an update file enabling Acrobat 9 Pro to update from 9.0 to 9.5.5. However when I open the .dmg file, the Acrobat application is greyed out so I am not able to complete the install. Any help would be appreciated.

This topic has been closed for replies.

T

Test Screen Name

Legend

It doesn’t work at all. This has been discussed at length, together with what you need to do. Don’t expect Acrobat 9, even once updated, to work fully in Windows 10.

erich57540645

Participant

I was able to get this working after a bit of work. I'm on Windows 10 Pro and using acrobat 9 Pro.

as stated above, you need to install each update in order. To go from 9.0 > 9.5 do:

9.1.0 > 9.1.2 > 9.2.0 > 9.3.0 > 9.3.2 > 9.3.3 > 9.4.0 > 9.4.2 > 9.4.5 > 9.4.6 > 9.5.0 > 9.5.1 > 9.5.2 > 9.5.3 > 9.5.5

Download each of the updates from ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/ and save them in a central file location

After installing manually from 9.0 > 9.2 the check for updates within the program started working but it took almost 2 days to complete. To streamline the process run this script at a .bat file:

*NOTE* Make sure to comment (::) out the lines up to the version that you have installed

*NOTE* the /qr in the last line will allow the prompt to restart to appear. If you just want to restart automaticaly use /passive

*NOTE* you may need to install AcroProStdUpd910_T1_T2_incr.msp manually before the rest of the script works

*NOTE* run this at night as it takes several hours to complete and requires a reboot at the end

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcroProStdUpd910_T1_T2_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd912_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd913_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd920_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd930_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd932_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd933_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd940_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd942_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd945_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd946_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd950_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd951_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd952_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd953_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd955_all_incr.msp" /qr

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michaely30218356

Participating Frequently

For many of you who were stuck at the 9.1 upgrade from 9.0 , (ie stuck from the view that you see the following message

You need to understand your copy of the ACrobat you are updating. See following Index of files ...

A little explanation from Adobe could go a very long way to alleviate this issue and cause of constant frustration -

AcroProExUpd910_all_incr.msp - This is the acrobat pro extended 9 Version - use this only if you have the same version

AcroProStdUpd910_T1T2_incr.msp - This is the Acrobat 9 pro (standard) version

See Screenshot - i highlighted both as i own both versions

Someone has already posted some notes on this but i think this is the only place where you have to be very discerning and to pick the right version of update.

Why do i say this?

Starting from 9.1.1 will be named AcrobatUpd911_all_incr.msp

see screenshot name of update file

From here on, there is no distinction between the Pro,, Extended version or the standard version.

Adobe should listen - how are users to know? Perhaps some notes will be helpful too.

Try to do manual update up to 9.2 and after reboot, try to see if the automatic update works. If it does not, you may have to manually go up to 9.40 before you try the automatic update again. Once there and done, you should get to 9.5.5.

See Screenshot (highlghted from where you should try the automatic upgrade after you get to these levels

If you are trying to do it manually, the below number of manual updates look very daunting.

erich57540645 has written a script to automate the process - i think the task can be simplified by his script but launching his script for the layman might be above their pay-grade - perhaps some detail instructions could help along.

Regards,

Michael

PS. Adobe has all the resources in the world, to either write a script which should be easy enough to follow or at least some legible notes for the layman as to which files are required for which version etc - life would be much simpler and enjoyable and supporters of Adobe would be more willing to have another go with new products from Adobe. Not just suck our blood and throw us under the bus and with their burn and scotch policy.

The simple reason why the update files are there is prevent a public outcry - because Adobe will turn around and say the files have been made available to the users and the public so stop bitching. Just a litttle pointer and help along will go a long way. Is it so difficult to write a page or 2 of notes?????

Adobe, go figure that out.

T

Test Screen Name

Legend

What support? It finished 5 years after release. They did however improve the updating process in version 10, you can now update with a single file.

A

anthonyl48229955

Participant

The link doesn't work anymore. What the heck do I do now. I'm running Windows 10 Pro.

[Moderator note: edited for language for open public forum]

try67

Community Expert

Do you mean the FTP site? It works just fine. Oh, and Acrobat 9 is not compatible with Windows 10.

R

richp74777138

Participating Frequently

Well I finally got my Adobe Acrobat 9 Pro on a new install of Windows 10 to get current and checking for updates. AS has been pointed out above in this thread, I had to download the updates one at a time and unfortunately for me, my "check for updates" did not start working until I slugged it out downloading them one at a time until after I got version 9.40 installed. Thanks to all who posted and for those that come after, here is Windows link again (and be sure you pick your correct version ie pro, extended, standard etc. from the sub menus as you start downloading each link) BTW Adobe, I have told all who I contacted; on the phone, on the live chat, that the support they were providing was not appropriate, Adobe programs are darn expensive and if they give up on supporting their products, why in the heck should we continue to support them, when its time to shop for software again, given any choice......You can do better Adobe....

ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

Yea.......

T

Test Screen Name

Legend

We have to deduce what Adobe meant, but AcroProExUpd910_all_incr is likely to be Acrobat Pro Extended, a different product. While ProStd suggests Pro and Standard. I don't know what the T1T2 means.

gener7

Community Expert

This may help. You don't have to install every update. Here's the order:

I had the dreaded issue of Acrobat 9 Pro asking for my user password every time I open it, I know it was because this was a reinstall of 9.0.0 on a newer version of Mac OS, so I was going to do the whole patching one by one, but here is what worked for me the fastest: 9.0.0 > 9.1.0 > 9.1.1 > 9.1.2 > 9.1.3 > 9.2.0, at this point, the startup password request error was gone, and best of all, the option to “Check for updates…” finally appeared on the Help menu. When you select it, it goes all the way up to 9.5.5 on its own from that point forward, it works at least for now (Dec 2014), the download of course can take a while, but it’s all automatic.

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mc6706

Participant

I'm running OS 10.9.5 on an iMac using Adobe Acrobat 9 Pro. I was on 9.0, having the no Check for Updates & having to put in my password at every startup of Acrobat. I followed gener7's post exactly, and both issues were fixed. Thanks for posting, gener7.

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richp74777138

Participating Frequently

I got the same result as Martin. I have Adobe Acrobat Pro 9. I downloaded the first updated named; AcroProExUpd910_all_incr and got the exact same error pop up Martin described...

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richp74777138

Participating Frequently

And my Acrobat Pro is working, I use it but I had to reinstall it due to reinstallation of windows...but Adobe site download is the updated version of the program, as it was when I installed it back in 2010.....

T

Test Screen Name

Legend

Well, what exact version do you have now, and what is the exact name of the patch file you downloaded?

M

martino54099636

Participating Frequently

ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/9.1/misc/AcroProStdUpd910_T1T2_incr.msp

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martino54099636

Participating Frequently

T

Test Screen Name

Legend

Sorry, WINDOWS is here ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/ and you will certainly need to do each update in turn. On the plus side you can ignore the demand to reboot until after the last update. Archive the updates, they won't be around forever.

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martino54099636

Participating Frequently

Thank you for the link.

However, I keep getting the following message and I know that the programme is installed.

Any advice on how to get around this issue

T

Test Screen Name

Legend

Same links, I think. Try 9.5.5. If it doesn't work, do 9.1.0 and every one in between.

T

Test Screen Name

Legend

So far as I know, and I may be wrong, the 9.5.5 update is only for people who already have 9.5.4. And so on. Back through about 30 updates. To see if we can work this out, where did you download from?

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carrollwoodAuthor

Participant

I received the link in an email from Adobe support after going though their online chat support. I had complained I didn't have a way to update from the 9.0 to 9.5.5 after they were able to reinstall Acrobat into a working application again. I figured that, even though they no longer support it online, they should still have the updates.

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