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A
Anonymous
July 5, 2017
Answered

proper way to uninstall the Creative Cloud Desktop Client

  • July 5, 2017
  • 1 reply
  • 4436 views

Hi,

I want to uninstall the Creative Cloud Desktop Client (on Windows 7 x64).

What is the difference by doing it via

a) System Settings / Programs / Creative Cloud  or the

b) "Creative Cloud Unistaller.exe" (Uninstall the Adobe Creative Cloud desktop application) ?

fyi: AcrobatDC 2017 is provided by our University Computer Center,

I can install and run it without any Adobe-ID and

I don't need any of the Creative Cloud features (Use the Creative Cloud desktop app to manage your apps and services)​

Thank you!

This topic has been closed for replies.
Correct answer kglad

a) should use b)

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 5, 2017

a) should use b)

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

A
Anonymous
July 5, 2017

Hi kglad, thanks for your help, but I do NOT want to uninstall Acrobat DC, only the CC Desktop Client.

btw, I can't log in to CC (I don't have an ID), Acrobat DC 2017 is running anyhow. Might be that our University bought a perpetual (not a subscription) license, Acrobat installs to c:\Program Files\Adobe\Acrobat DC\ and not to ...\Adobe\Acrobat 2015 or 2017). On the other side Acrobat declares itself (Help/about) as “Continuous” -  could that be because of an upgrade plan?

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 5, 2017

is acrobat dc isn't part of a cc subscription, you don't need to uninstall it.

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