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"com.apple.webkit.plugin.64 want to use your confidential information"

Forum|Forum|8 years ago
October 10, 2017
24 replies
58832 views

Why is this happening in Safari 11 (since the upgrade)? How can I get rid of this annoying plug-in pop-up (frequently occurs)?

Thanks

Using Acrobat DC Pro Build: 17.12.20098.240878 OS X

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Correct answer AshuMittal9644438

Hi, how can I get the patch? I chatted with customer support and they told me to call Apple for assistance.

Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

E

eCom Triage

Participant

I just updated 2 days ago and I'm still getting this popup. It's infuriating. @adobe please fix. But actually fix it.

M

michaelc11349557

Participant

I just purchased Adobe Acrobat Pro DC a couple of days ago. Same issue on Mac here as well (also getting the problem when I open emails). Per this suggestion, I spend the "Check for Updates" and the response was "Updater Already Running." Still having this

problem.

AshuMittal9644438

Adobe Employee

Hi all,

We have received confirmation from Apple that there have been changes in Safari Technology Preview 47 (Safari - Downloads - Apple Developer) that should fix the repeated keychain prompts.

It is expected that STP will prompt for keychain access the first time but it should not subsequently prompt after you select ‘Always Allow’.

Please do try it out and let us know in case of any issues.

Thanks,

-ashu

K

KenDoyle

Participating Frequently

Still getting prompts with Safari 11.0.3, Acrobat DC is the latest version, and even after selecting "Always Allow".

S

Studio151

Participant

I have this issue, nothing is checked and it's only with Safari 11.

K

Kiwimac99

Participating Frequently

What exactly do we install? There are two Mac installers listed on that page linked to. Do we need both? Just One? If so, which one?

AshuMittal9644438

Adobe Employee

Hi Kiwimac99

Please open Acrobat, go to Help > Check for Updates and you will be able to apply the patch.

Thanks,

-ashu

K

Kiwimac99

Participating Frequently

It just says "Updater is already running" when I do that...

R

rohanball

Participating Frequently

I forced Acrobat to do an update this morning (as Creative Cloud didn't think there was one) and it would appear that the patch has worked!

Thank you for fixing this. Such as shame it's taken sooooooooooooooooo long.

K

Kiwimac99

Participating Frequently

Add me to the list of people affected.

It happens several times a day and none of these suggestions are working so far.

tonemezz

Participant

Just started happening to me after I chose Acrobat Pro DC to be my default PDF reader over Preview.

AshuMittal9644438

Adobe Employee

Hi all,

We have identified a potential fix for the repeated prompts issue and shared the patch with a few of you for validations.

If you have received the patch, please try it out and let us know your feedback. We are actively working towards an official release of the same.

Regards,

-ashu

sj64955245

Participant

Received the patch. Installed it without doing any of the earlier mentioned workarounds (i've just been hitting deny for now).

So far, so good. I'll circle back here if it pops up again.

Thanks.

J

João Lúcio

Participating Frequently

I also have the same problem. Also tried some of the "fixes" and keep getting the promp. It's been 2 months since the launch of macOS High Sierra (not accounting for the betas) and I find it amazing that Adobe hasn't fixed this and that one of the "solutions" is to reduce your security by disabling the automatic keychain lock.

sj64955245

Participant

Happens to me too after purchasing Acrobat Pro DC and installing it yesterday.

I just keep hitting Deny. I also didn't appreciate that add on in my menu bar.

I'll give it a week before uninstalling, and reversing the charge on my credit card for a shoddy product.

Lots of PDF software solutions out there. I assumed Adobe's would be the best (they sure charge the biggest premium for it). These two strikes right out the gate have me questioning it now.

mervi39560825

Participant

Hello, I have not activated the keychain at all. So how should I answer this question, when it demands the password for keychain?

Black Diamond Photo

Known Participant

I went in yesterday and did the manual removal and re-add of com.apple.webkit.Plugin.64.xpc (it was actually very strange, even though I had that one selected, when I clicked the "-" button to remove it, it would remove the item at the bottom of the list, so two or three other items were removed from the list before I could remove that one). I'm still getting the pop up. This plus all the crashes/slow performance I've been experiencing with Lightroom Classic CC... Might be time to start looking at other software options.

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