Re: Doesn't show video controls to play and stop [Branched & moved from Acro Reader]

Forum|Forum|4 years ago
May 27, 2021
1 reply
6539 views

Did you find a fix for this by chance? My player controls won't show even after I select to show all controls.

General troubleshooting

Nancy OShea

Community Expert

Which application and version was used to create the original document?

Which version of Acrobat Reader or Acrobat Pro are you using to view the PDF?

NOTE: Flash Player is end of life and no longer supported. For best results, do not use embedded Flash for video.

Nancy O'Shea— Product User & Community Expert

jc19450878Author

Participant

I added the MP4 video into my document in InDesign 2021 (updated today). Exported as an Interactive PDF, then in Acrobat Pro DC, used the media toolbar to show "all controls". It doesn't.

Nancy OShea

Community Expert

Acrobat Pro > Tools > Rich Media > right-click for Player skin options. Pick one and exit Rich Media.

This video walks you through the process from InDesign through Acrobat Pro.

If it's TL;DR, FFWD to 5:20.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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