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C
CJE94710
Participant
April 6, 2021
Answered

Scam email from Adobe?

  • April 6, 2021
  • 5 replies
  • 12693 views

I posted a problem about files being locked and not being able to edit.

 

Shortly, thereafter I received an email from Adobe (Adobe Systems Incorporated Adob24x7Care@outlook.com) telling me they've had lots of problems with Acrobat DC and wrote

 

"So, we help you to Cancel the subscription of Acrobat DC Pro and we provide you the Acrobat Pro 2020 Perpetual License which is the onetime payment and license valid for lifetime."

 

This seems like a scam to me.  Still, Adobe says that I can contact them by email and phone and I don't see how to do that.

 

Any help is appreciated.

 

Thank you!

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi CJE!

     

    Thank you for reaching out and reporting this.

     

    The email address that you have shared above is not an Adobe email. It is surely a scam.

    We will get this scammer blocked from the community.

     

    We see that you have already posted your issue in another post. 

    Let us know if you need any help with that issue.

     

    Thanks,

    Meenakshi

     

     

     

    5 replies

    Meenakshi Negi
    Adobe Employee
    Meenakshi Negi
    Adobe Employee
    April 6, 2021

    Hey!

     

    Could you please share the name of the user from whom you have received that scam email?

    If possible, please share the screenshot of the email received.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Adobe Employee
    Meenakshi NegiCorrect answer
    Adobe Employee
    April 6, 2021

    Hi CJE!

     

    Thank you for reaching out and reporting this.

     

    The email address that you have shared above is not an Adobe email. It is surely a scam.

    We will get this scammer blocked from the community.

     

    We see that you have already posted your issue in another post. 

    Let us know if you need any help with that issue.

     

    Thanks,

    Meenakshi

     

     

     

    T
    Test Screen Name
    Legend
    April 6, 2021

    Remember that anyone can type any lie into an email. I can send an email and sign it from Microsoft or sign it from Bill Gates. This is well known, but it is less well known that anyone can also type any sending email address. I agree it's a scam. You would not get valid software but pirate software. And now they would have your credit card number to play with.  

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    April 6, 2021

    Adobe employees have emails that end in @17309390

    Other are scammers.

    Acrobate du PDF, InDesigner et Photoshopographe
      try67
      Community Expert
      try67Community Expert
      Community Expert
      April 6, 2021

      This is certainly not an email from Adobe, and it's for sure a scam. Adobe will only use email addresses that are under the adobe.com domain. If you let us know the name of the person who sent you that message we'll get them banned.

       

      There's no email address for Adobe support, but there are telephone numbers. You can find them here:

      You should contact Adobe directly for help with this issue:
      https://helpx.adobe.com/contact/phone.html

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