Skip to main content
I
Israel Temprano
Participant
June 17, 2020
Question

sign a pdf document

  • June 17, 2020
  • 1 reply
  • 669 views

I can't sign pdf documents with my Acrobat Pro. Quite strangely it allows me to select and place a signature, but then it doesn't do it. Anyone has any ideas?

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 17, 2020

    Do you have the latest Acrobat Pro DC for desktop or mobile?

     

     

    Nancy O'Shea— Product User & Community Expert
      I
      Israel TempranoAuthor
      Participant
      June 18, 2020

      Dear Nancy,

       

      Thanks for answering. No, I have Adobe Acrobat X Pro (Version 10.1.16 apparently).

       

      It all seems to be working fine, but then it doesn't drop the signature. Nothing happens when I click "sign". The signature window doens't dissapear and the signature is not placed no matter how many times I click the "sign" button.

        I
        Israel TempranoAuthor
        Participant
        June 18, 2020

        Hi Israel, 

         

        I'm having the same issue- I assumed it was related to my company's new computing policies, but that may not be the case...

         

        Anyways, I have a decent workaround right now- if you go to Edit > Preferences > Signatures > Creation and Appearance, there should be a check box labeled, "Use modern user interface for signing and Digital ID configuration". Try unticking that checkbox and applying those settings.

         

        I can't say for certain this will work for Acrobat X, but it seems to work on the CC edition. I can't seem to select the Save As... option from the File menu either. I think the two issues are related. 


        Hi KMcKenzieACSO ,

         

        Thanks for the suggestion. Unfortunately my version of Acrobat doesn't have a > Signatures tab in Prefernces.

         

        I'll keep looking though!

         

         

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices