Acrobat crashes when i try to make a reduced pdf.
i have used both Save as: reduced file size
Save as other: reduced size pdf
it has worked ok a couple of times, but more often than not the program closes itself.
We apologize for the inconvenience caused, as per the description above, Acrobat is crashing while reducing a PDF, Is that correct?
Please check for any pending updates of Acrobat from help>check for updates, restart the machine after installing updates.
Try resetting the preferences of Acrobat, to reset the preferences refer to How to reset Acrobat Preference settings to default.
Try repairing the Acrobat from help>repair installation(only for Windows), reboot the machine after repairing the Acrobat.
If the issue still persists, please share the following details:
Let us know how it goes and share your findings.
i am working on a newly reinstalled version of the program.
crashes on attempt to reduce any pdf
Sorry for the delayed response and inconvenience caused. Please install the latest patch of Adobe Acrobat from help>check for updates, reboot the machine after updating the Acrobat and see if this brings any difference.
You can also download and install the latest patch of Acrobat from DC Release Notes — Release Notes for Acrobat DC Products
let us know how it goes with the latest update.
having the same issue with the latest version of Acrobat, i have also installed the latest patch. when i go to reduce a file it closes the program
Same problem here and the problem persists after installing the latest patch. Resetting Acrobat DC (with removing the preferences folder solution) also doesn't solve the problem. The program starts with the progress of reducing the file size but around 60% of the progress it crashes without a warning.
I use it to reduces PDF files created with AutoCAD LT with and without rasterimages on them. Since a week or two it crashes with whatever PDF file I feed it.
I'm on continuous release version 2020.009.20074
I`m having the same issue when reducing size from a PDF file created with Adobe Illustrator 2020. Did you find any solution?
I am having the same issue, whenever I try to reduce a file size using either File>Save as Other>Reduced Size PDF or File>Reduce File Size the program will crash and close.
I'm using Windows 10
Adobe Acrobat Pro DC
I tried Help>Repair Installation but that didn't make any difference.
Same issue and I'm on Mac.
Is there any update on a solution here yet?
I am having the same trouble for a couple of days now. I'd love to know what the fix is
I've been having the same problem for a long time, now. I did all the suggested fixes and nothing. (Side complaint) I wish there was an alternative to adobe, any time I try to use a feature the app prompts me to pricing for an upgrade and yet I can't do this simplest function with what I'm paying for. It is totally unclear what features are included for 180$/year.
Brand new installed program, Adobe Pro 2020 for Windows 10.
The very first thing I tried was reducing the size of a file and ... crash crash crash crash. I have separated the file into two, and it did it again. This is so obnoxious!!!
And guess what? I downloaded the same 130MB file into an old computer that has Acrobat Pro X.
Saved as Reduced PDF and it took about 4 minutes to produce a 68MB file. No errors. No crashing. So this means that in order to reduce the size of my big files I am going to have to use an unsupported version in another computer????
tried reducing file size of 200mb doc and just keeps crashing.