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dgrayson
Participant
February 4, 2020
Answered

There was a RAISE without a handler - Acrobat Pro DC 19.021.20061

  • February 4, 2020
  • 2 replies
  • 1478 views

I am getting this error in Acrobat Pro DC 19.021.20061, then the application just quits. Doing a search in the forum, I see this issue multiple times and each of them say that the issue is fixed with an update that had just been released. All of the releases mentioned that solve the issue are older versions than I am using. I have "checked of Updates" within the application and it says it is up to date. I downloaded what I think is the latest update from this Adobe, but it is the same version I have and will not update my version. This is a new issue, I have been using Acrobat Pro for a few months on this computer with Catalina, though I think that the last successful time I used it was before that last Mac OS update. I am currently using 10.15.3. Is there another Acrobat update to fix this issue again?

This topic has been closed for replies.
Correct answer dgrayson

I just found on another thread about this issue back in Nov. 2019 a workaround that works.

https://community.adobe.com/t5/acrobat/there-was-a-raise-without-a-handler-the-application-will-now-exit/td-p/10704508?page=1

 

Correct Answer by yinxisang
Nov 01, 2019

Hey guys, I just solved the issue by deleting the Accessibility.acroplugin in the folder

To be more specific, go to Finder - Applications - Adobe Acrobat DC right click the app and choose "show package content' then Contents - Plugins

Find the one named "Accessibility.acroplugin" and simply delete it.

This applies to macOS, Windows may have a similar route as described above.

2 replies

amym45756044
amym45756044
Participant
May 12, 2020

I'm having the same problem and deleting the folder 'Accessibility.acroplugin' didn't work 😞

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 5, 2020

have you tried repairing the installation?

D
dgraysonAuthor
Participant
February 5, 2020

I just downloaded the app again and tried to re-install it, but it says that I already have it installed and only gives me the choice to quit the installer or open the version I already have installed. I have uninstalled Acrobat Pro and reinstalled it and even installed Acrobat Reader, but I am having the same issue. I am not sure if the problem is with all PDFs yet, the one I am having an issue with is https://grants.nih.gov/grants/funding/phs398/fp4.pdf which is an official government budget template for proposals.

D
dgraysonAuthorCorrect answer
Participant
February 6, 2020

I just found on another thread about this issue back in Nov. 2019 a workaround that works.

https://community.adobe.com/t5/acrobat/there-was-a-raise-without-a-handler-the-application-will-now-exit/td-p/10704508?page=1

 

Correct Answer by yinxisang
Nov 01, 2019

Hey guys, I just solved the issue by deleting the Accessibility.acroplugin in the folder

To be more specific, go to Finder - Applications - Adobe Acrobat DC right click the app and choose "show package content' then Contents - Plugins

Find the one named "Accessibility.acroplugin" and simply delete it.

This applies to macOS, Windows may have a similar route as described above.

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