Skip to main content
C
cisd5E78
Participant
July 22, 2021
Question

There was an error opening this document. This file is already open or in use by another application

  • July 22, 2021
  • 2 replies
  • 9007 views

The adobe reader shows me this error: "There was an error opening this document. This file is already open or in use by another application" when we are opening a pdf generated by another application. We checked that the pdf file was not read-only and no other software was using this pdf. It was strange because some PCs could open the file and some other couldn't, and after some period of time the file could be opened again. This happened usually on those files with more than 20 pages. We have searched on the Adobe website and without any solution can solving this issue. Only suggestion is using other viewer but it is not the user like to have.

This topic has been closed for replies.

2 replies

J
jay26135574myvr
Participant
September 15, 2022

I have this exact same issue with a client that support. When they an application to generate an adobe pdf they get 'There was an error opening this document. This file is already open or in use by another application" Has been happening since the 9 Aug 2022 adobe DC reader update. Can an installer be provided that installs adobe without that update?

Amal.
Amal.
Legend
September 16, 2022

Hi @jay26135574myvr 

 

We are sorry to hear that. Please go through the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-dc-there-was-an-error-opening-this-document-the-file-is-already-open-or-in-use/m-p/11909258#M303768 and see if that works for you too.

 

Regards

Amal

J
jay26135574myvr
Participant
September 16, 2022

They are using the DC reader application, not the browser extension. Also Mcafee products were not installed when downloading adobe DC reader. I ask again...Can an installer be provided that installs adobe without the 9 August 2022 update?

Amal.
Amal.
Legend
July 22, 2021

Hi there

 

Hope you are doing well and sorry for the trouble.  as you are unable to open the PDF and getting the error 'There was an error opening this document. This file is already open or in use by another application'

 

Would you mind sharing the workflow/steps you are doing to open the file? If the file is stored on a shared network/drive please download it to your computer first and then try to open it with Acrobat/Reader DC  and  check.

 

Also make sure you have the latest version of the application 21.05.20058 installed. Go to Help > Check for updates and reboot the computer once.

 

You may also checkout the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat/acrobat-pro-dc-there-was-an-error-opening-this-document-the-file-is-already-open-or-in-use/m-p/10993448 and see if that helps.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices