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DHLipman
DHLipman
Participating Frequently
December 7, 2009
Question

This application has requested the Runtime to terminate it in an unusual way

  • December 7, 2009
  • 1 reply
  • 37772 views

Adobe Acrobat Professional v8.x (up-to-date w/all patches)

Generated under Windows XP SP3 on an Active Directory Domain.

See attached graphic.

This happens ONLY in the User's account.  Thus removing Acobat and reinstalling as well as a Repair Installation do not help.

If I logon to the end user's PC, Acrobat excutes properly.  No errors.

When the end user logs on and tries Acrobat, she gets the attached error.

The ONLY way I have been able to deal with this to date is to force the creation of a new WinXP User profile.  This is a PITA process that I want to avoid.

    This topic has been closed for replies.

    1 reply

    370H55V
    370H55V
    Inspiring
    December 7, 2009

    More often than not, this refers to a Microsoft Visual C++ runtime file being out of date (msvcrt.dll or msvcirt.dll). Check your Windows updates or try a manual download of msvcrt.dll that is newer than version 7.

    You can find a hotfix for it at microsoft.com.http://support.microsoft.com/kb/884538

    I'd recommend doing it through Windows update first and foremost though.

    DHLipman
    DHLipmanAuthor
    Participating Frequently
    December 8, 2009

    Thank you.

    No, that is NOT it.

    As I noted.

    It happens in the end user's account.

    It does NOT happen when I logon to her PC and use Acrobat.

    Thus it is NOT a file level problem.  It is a user level problem.

    I have examined...

    C:\Documents and Settings\<end_user>\Application Data\Adobe

    C:\Documents and Settings\<end_user>\Local Settings\Application Data\Adobe

    I have also examined her User Registry hive to no avail.

    If I force her to create a new profile then Acrobat no longer genrates an error.

    370H55V
    370H55V
    Inspiring
    December 8, 2009

    I won't argue with you, but four years of dealing with msvcrt.dll errors like this one (in totally different, non Adobe software) taught me that it comes from an msvcrt.dll file entry in HKEY/CURRENT USER and it most certainly IS a Windows user level problem as you stated. That's the reason changing user profiles eliminates it.

    Try running windows update, or manually updating the msvcrt.dll under the end user, and see if it helps. This isn't coming from Acrobat.

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