Unable to save the document . A number is out of range.

[Rosee07]

Hi,

Just having signed a document I am trying to save it but I get this error and it won't save it. I've tried renaming and saving but that doesn't work.

I can't see anything wrong and have signed a similar doc before with no problems.

[Stu Janis]

Same issue here, except I'm using MacOS Mojave. It's an interactive form I downloaded from the federal government (Office of Personnel Management Form RI 20-7). It requires a hand signature, so signing wasn't an issue in my case. I'm using Adobe Acrobat Pro DC v2019.010.20091

[Meenakshi Negi]

Hi Rosee and StuJanis,

As you get the "A number is out of range" error message, please try the steps provided below:

- Go to Acrobat Preferences > Documents (For Windows, go to Edit > Preferences > Documents)

- Uncheck the box for "Save as optimizes for the fast web view".

- Click on OK button at the bottom of the preferences window.

Check if that makes any difference.

Let us know how it goes.

Regards,

Meenakshi

[Stu Janis · Accepted solution]

I tried completing the form again and saving it before making the changes you suggested and for some reason, today it decided to save with no problem. No idea why.

[Meenakshi Negi]

It seems to be some intermittent issue that occurred, which is resolved now.

It is difficult to say anything what exactly caused the issue.

If the issue occurs again, please let us know.

Regards,

Meenakshi

[Infrastrategy]

It keeps happening to me....cant seem to get around it.

It is NOT fixed.

[Meenakshi Negi]

Hi Infrastrategy.

Please refer to this forum thread Re: This Document could not be saved. A number is out of range. for further discussion on this issue.

Regards,

Meenakshi