turn off cloud storage

New Here ,
Feb 01, 2018 Feb 01, 2018

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For Adobe Acrobat DC, single license version, is it possible to completely turn off cloud storage?  This includes completely turning off even temporary storage of my own files on the cloud?

I read an online document (from a non-Adobe website),

    Acrobat DC Disclaimer for Government Customers

that pertained to government customers (which I am not).  This Disclaimer referred to a "Customization Wizard" which could be used to disable particular services, or all services.  Is such a setup "wizard" available to subscribers of the single license version of Adobe Acrobat DC?

This Disclaimer also said an option was to purchase Adobe Acrobat DC Pro and then install the prior version (Acrobat Version 11).  Is this option available for single license users?

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correct answers 1 Correct Answer

Adobe Employee , Mar 29, 2018 Mar 29, 2018
Hello Rengr,Sorry for the delayed response and inconvenience caused. As per the description above, you want to disable the Cloud storage services in Acrobat, Is that correct?You can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat and freeware Adobe Reader. Please refer to the following KB article to disable the online services Online features — Acrobat Customization Wizard DC for Windows You can also refer to Disable online services/features in Acrobat Reader DC? To kn...

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Adobe Community Professional ,
Feb 01, 2018 Feb 01, 2018

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Adobe Employee ,
Mar 29, 2018 Mar 29, 2018

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Hello Rengr,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to disable the Cloud storage services in Acrobat, Is that correct?

You can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat and freeware Adobe Reader. Please refer to the following KB article to disable the online services Online features — Acrobat Customization Wizard DC for Windows

You can also refer to Disable online services/features in Acrobat Reader DC?

To know more about Adobe Customization Wizard, please refer to Welcome to the Wizard — Acrobat Customization Wizard DC for Windows

The record shows that you are not subscribed to any Acrobat subscription/license with your current Adobe ID, for plan and pricing, you can refer to Plans and pricing | Adobe Acrobat DC

Feel free to update this discussion for any further assistance.


Regards,Anand Sri.

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New Here ,
Jul 02, 2018 Jul 02, 2018

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Can I use the same tool to disable the Cloud Storage in Adobe Acrobat Pro DC version?

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Adobe Employee ,
Jul 30, 2018 Jul 30, 2018

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Hello Jespl,

We're sorry for the delayed response and inconvenience caused. Yes, you can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat Pro DC version.

Thanks,

Anand Sri.

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Participant ,
Apr 29, 2021 Apr 29, 2021

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Don't take this personally but you people are all morons.
You seem to enjoy making people angry.
WHO has several hours to try and work out ALL of the replies posted regarding this PROBLEM.
What we want (as of 2021) is OPEN ACROBAT > EDIT > PREFERENCES > GENERAL > UNCHECK UPLOAD TO CLOUD.
Perhaps this is TOO simple for you people but ALL you seem to do with major problems is give us the run-around and have some new chai-waller give us answers that have been given 100 times before. You should all be politicians.
ANOTHER PROBLEM since 2017 is the ADOBE AI POP UP (Catch up with what is new in Illustrator) >> OVER 4 years people have complained about this annoying feature.
REALLY STUPID PEOPLE.

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