Unable to install Acrobat Patch 9.2 on Mac

After trying numerous suggestions to no avail I finaly managed to update my Acrobat 9 Pro to 9.4.4 on OS10.6.7 MPB unibody. As far as I know I have not seen this solution desrcibed yet. This was my Modus Operandi:

1. Repaired disk permissions with Disk Utility
2. Copied Adobe Acrobat Pro.app to a different directory, ~Users/username/Downloads in my case.
3. Again repaired disk permissions
4. Downloaded each sequential update and applied them to the app in my Downloads folder.
5. Replaced Adobe Acrobat Pro.app in ~Applications with the one from my Downloads folder.

As I tried numerous other approaches I had already binned AUMProduct.aup from Contents/Resources/AMT from Adobe Acrobat Pro.app (by right clicking Show Package Contents in Finder).

After all, I can say that the new complete 9.3 installer (not: updater) offered by Adobe is working for me, inkl. 9.3.1 update. I really hope the story is at a positive end now ...

FYI: I've successfully installed Acrobat Patch 9.3.0 on Mac OSX 10.5.8. This after my disastrous failure with 9.2.0, which required me to reinstall the entire CS4 Suite. Thereafter I stayed with Acrobat 9.0 and refrained from updating at all until this week. Updated to 9.3.0 straight from 9.0.0 without incident. And no need for intermediary downloads as before. What a relief! Maybe Adobe fixed something after all.... and/or maybe you need to go back to 9.0 for this latest update to work. I'm posting this just in case it may help others still struggling with this issue. Best of luck!

I was able to finally install 9.2 (and subsequently 9.3).  It took uninstalling and reinstalling a couple of times.  I am not sure if it took a couple of times because I missed something on the first manual uninstall or if I inadvertently did something the second time which made the process work.  These steps worked for me on my 10.6.2 install of OS X.

Here are the steps I followed:

0. Back up everything.  I am not responsible if something that shouldn't be deleted gets deleted... This worked for me and I'm not promising this will work for you and be correct.

1.  Run the Acrobat uninstaller if it works for you.  This didn't work for me on the first attempt but after manually removing and then reinstalling I was able to run it for the second attempt.

2. Either manually remove these files or validate that they were removed by the uninstaller (not all of these files may exist on your system):

- Applications Folder:

/Applications/Adobe Acrobat 9 Pro

  containing the following three apps:

   - Acrobat Distiller.app

   - Acrobat Uninstaller.app

   - Adobe Acrobat Pro.app

- System Library Folder:

/Library/Application Support/Adobe/Acrobat

/Library/Application Support/Adobe/Adobe PDF

/Library/Application Support/Adobe/Help/de_DE/Acrobat Pro

/Library/Application Support/Adobe/Help/en_US/Acrobat Pro

/Library/Application Support/Adobe/Help/fr_FR/Acrobat Pro

/Library/Application Support/Adobe/Help/zh_CN/Acrobat Pro

/Library/Application Support/Adobe/Help/zh_TW/Acrobat Pro

/Library/Application Support/Adobe/Help/es_ES/Acrobat Pro

/Library/Application Support/Adobe/Help/it_IT/Acrobat Pro

/Library/Application Support/Adobe/Help/nl_NL/Acrobat Pro

/Library/Application Support/Adobe/Help/ja_JP/Acrobat Pro

/Library/Application Support/Adobe/Help/ko_KR/Acrobat Pro

/Library/Application Support/Adobe/Help/nb_NO/Acrobat Pro

/Library/Application Support/Adobe/Help/pt_BR/Acrobat Pro

/Library/Application Support/Adobe/Help/da_DK/Acrobat Pro

/Library/Application Support/Adobe/Help/fi_FI/Acrobat Pro

/Library/Application Support/Adobe/Help/sv_SE/Acrobat Pro

/Library/Automator/Save As Adobe PDF.action

/Library/Automator/PDFtoAdobePDF.action

/Library/Caches/Acrobat

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

/Library/PDF Services/Save as Adobe PDF.app

/Library/Preferences/com.adobe.acrobat.pdfviewer.plist

/Library/Preferences/com.adobe.PDFAdminSettings

/Library/Printers/PPD Plugins/AdobePDFPDE900.plugin

/Library/Printers/PPDs/Contents/Resources/en.lproj/ADPDF9.PPD

/Library/Printers/PPDs/Contents/Resources/ja.lproj/ADPDF9J.PPD

/Library/Printers/PPDs/Contents/Resources/ko.lproj/ADPDF9K.PPD

/Library/Printers/PPDs/Contents/Resources/zh_CN.lproj/ADPDF9CS.PPD

/Library/Printers/PPDs/Contents/Resources/zh_TW.lproj/ADPDF9CT.PPD

- /usr Folder

/usr/libexec/cups/backend/pdf900

- Home Library Folder (Note the tilde means that these are in your home folder):

~/Library/Application SupportAdobe:Acrobat

~/Library/Application Support/Adobe/Acrobat

~/Library/Application Support/Adobe/Adobe PDF

~/Library/Caches/Acrobat

~/Library/Caches/com.adobe.Acrobat.Pro

~/Library/Logs/Adobe/Acrobat

~/Library/Preferences/Acrobat

~/Library/Preferences/Acrobat Distiller Prefs

~/Library/Preferences/com.adobe.print.AdobePDF9

~/Library/Preferences/com.adobe.acrobat.90.sh.plist

~/Library/Preferences/com.adobe.Acrobat.Pro_x86_9.0.plist

~/Library/Preferences/com.adobe.Acrobat.plist

~/Library/Preferences/com.adobe.Acrobat.Pro9.0.plist

~/Library/Preferences/com.adobe.Acrobat.Pro.plist

~/Library/Preferences/com.apple.automator.SaveasAdobePDF.plist

~/Library/Preferences/com.adobe.Acrobat.Pro_ppc_9.0.plist

~/Library/Preferences/com.adobe.Acrobat9.0.plist

~/Library/Preferences/com.adobe.distiller.plist

~/Library/Preferences/com.adobe.distiller9.plist

~/Library/Receipts/com.adobe.Acrobat.Pro

~/Library/Receipts/com.adobe.distiller

I repaired permissions and restarted here, but that's probably not necessary.

3.  Install Acrobat Pro 9.0.0

4.  Launch Acrobat Pro and go to Help -> Repair Acrobat Installation

5.  Install 9.1.0

6.  Launch Acrobat Pro and go to Help -> Repair Acrobat Installation

7.  Install 9.1.1

8.  Launch Acrobat Pro and go to Help -> Repair Acrobat Installation

9.  Install 9.1.2

10. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation

11. Install 9.1.3

12. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation

13. Install 9.2 <-- Hopefully this works

14. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation

15. Install 9.3

16. Launch Acrobat Pro <-- Hopefully you're up to date now

I launched Acrobat after each patch install since it seemed to "fix" things when launched.  I have no idea if this is needed.

All the patch installers can be downloaded here:

http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh

If you are willing to go through the process this worked for me.  Since 9.3 is still an incremental installer and doesn't contain any fixes for the installer issue, it looks like there won't be a cumulative installer that would simplify this process any time soon.  While it greatly surprises me that a new customer has to go through a massive update process when purchasing Acrobat Pro at this point, it looks like this is the way it is going to be.  So, continuing to complain about it appears fruitless.

I hope this helps.

Todd

Is this thread dead? Any updates from Adobe or comments on the suggestions for a full install or the exact uninstall steps for Acrobat?

Todd

I am repeating my suggestion to Adobe that I made in an earlier posting. But since it was buried in a longer post, I think it desrves its own entry.

In order to help those who are unable to upgrade from 9.1 to 9.2, I suggest that Adobe create an Acrobat 9.2 installer.

This DVD would then be sent, for a nominal shipping charge of $4.00, to anyone who requests it.

The user would then use the "Uninstall Acrobat" script on the disk, and then reinstall Acrobat using the 9.2 installer. There would be no need to update through 9.0 to 9.1 to 9.2.

I am almost positive that such an installer exists as this is how Adobe employees customarily get the latest versions of the product.

I am unsure why everyone (other than the Adobe people who should be working on a resolution) is spending so much time on this.  Is there something critical and essential about this patch that requires us to use 9.2 or perish?  I tried to upgrade; it failed twice; I came here for advice and saw that the problem was indeed not of my own making or under my control; I uploaded the requested logs and info to Craig, on the chance I might aid in finding the solution; and beyond that I am not planning to waste any more of my time.  I expect that this will be resolved by Adobe and a 9.2.1 Acrobat patch will be sent out that works on our previous versions that didn't accept this patch.  What am I missing here?

I finally bit the bullet and reinstalled. The unistaller for Acrobat Pro didn't work, so I reinstalled over the top of all CS4 applications. Afterwards, I successfully installed the updates and patches.

Good luck to everyone on this issue.

I've unsucessfully tried all of the suggested solutions except the reinstall and incremental update (ran out of time can't risk failure at this moment.

If helps the Acrobat developers, I did use a program called "CleanMyMac" that removed the PowerPC component of the FAT universal binaries for all installed programs on my Mac Book Pro (this freed up a significant amount of disk space).

If Adobe is testing for the presence of of the PowerPC binaries on Intel machines (implicity with a CRC or check-sum spanning both versions), the test will fail. If that's the underlying problem, the CRC/check-sum might first test for filesize in order to choose between 1 of the 3 potential signatures (both, Intel, PowerPC).

Best of luck!