A

Anonymous

Question

Unable to install Acrobat Reader DC

Forum|Forum|5 years ago
August 9, 2020
1 reply
7528 views

The other day I did a "PC Refresh" which resulted in a number of apps being removed. Now I'm trying to re-install Acrobat Reader and at the end of the installation, a message appears saying "Newer version already installed". However, I'm unable to locate the program on my PC and unable to open any PDFs.

Install update and subscribe to Acrobat

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Community Expert

Community Expert

Is this happening on a MS Wiondows 10 machine that was upgraded on top of an older version of windows?

Also, is this happening even after you use the Acrobat and Reader Cleanup Tool to completely remove old traces of the software?

A

Anonymous

It's Windows 8.1. And where would I find the Cleanup Tool, I'm not familiar with it.

Thanks.

Community Expert

Community Expert

There is, but it's hidden. Enter it manaully.

When Windows Explorer opens up, see the File Menu bar below the title bar of that window. Click on the "View" tab.

I forgot to clarify that. Thanks try67.

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