Unable to sign in as a guest

If the reviewer attempts to leave a comment without signing in, the user will be prompted to sign-in OR continue as a guest. That is the only way I've found to implement the guest functionality.

We are experiencing this same issue. We just started using the cloud-based option for PDF shared reviews, instead of using a local server. For the majority of reviewers it seems to be working fine so far. But some users do not see a "Guest" option when they click the link I send them, just like what Andreas shows above. This is the case regardless of whether I use a link for anyone to join the review or whether I send a direct invite.

Downloading the most recent version of Acrobat Reader did not help. The people having problems have tried in Internet Explorer and Chrome.

Are there browser settings or plug-ins we should change or install?

Thank you!

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jason nichols

Hi Andreas,

Could you please let us know who exactly they are opening the document when you send them for review?

Are they trying to open it online on Document Cloud?

Would it be possible to share the screenshot of the option they get when they open the file for review?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi