Use of Perpetual License of Adobe Acrobat Pro XI

Hello Forum members.

I have a Perpetiual Lincense of Adobe Acrobat Pro XI (yes, paid for it !!).  Unfortunately when I loaded a Trail student version of Creartive Cloud  for do a TAFE Qld short course, the software is blocked from starting up after I finished the course and cancelled Creative Cloud.

How do I get to use my Adobe Acrobat Pro XI again.

Creative Cloud seems to be wanting to check my license but keeps whirring away.

I tried to delete Creative Cloud as per instructions but to no avail.

This has been going opn for months.

The software is important so I can use password protection to send sensitive information.

It forces me to send PDFs without password protection.

The way it seems to work feels a bit like a subscription ransomware to me.

I did eventually get onto some-one (from Adobe?) who said they would remote access onto my PC.

I did not want to take the risk. Not sAdobe staff.

All I want to do is to backup or edit information as a PDF, and to be able to use when in areas without Internet (yes they exist), or wihout using expensive data accounts..

It seems to me.

I buy a perpetual license on that basis.

It works.

I load trial software /student software for a short 6 week course .

When I finally do not need it for practice after the course I cancel the subscription.

The perpetual license software will not start up.

I go to contact some-one all avenues to communicate are blocked. State that it is notr supported.

What happened to use of my full license.

When did perpetual license stop being a perpetual license, with significant blocking of all avenues to resolve my issue.

I would like this fixed so I can access the software.,or a full refund to buy an alternative product that offers a perpetual license.

Have I missed any previous coverage of this issue which has the appearance of blocking all perpetual licenses and forcing people to buy a subscription license.

Is there an easy fix?

Regards / Thankyou

Tom

I would like to copy the contents of this comment as a PDF but can't at the moment.