Volume Licenses for Adobe Acrobat Pro 9 not working

[Guest]

Hi,

When entering the volume license we get an X and the screen has a big red X.

"The serial number you entered is not valid. Click OK to retry entering the serial number".

We tried uninstalling and downloading Adobe Acrobat Pro 9 from the website and got the same result.

Any advices? Many thanks in advance.

[kglad]

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[Test Screen Name]

You don't mention which web site. You can't use the public, retail, installer. Only your own volume installer.

[Guest]

Hi,

I downloaded it from Adobe directly. Link below. Thanks.

Download Acrobat 8 and Acrobat 9

[Test Screen Name]

That's the public, retail installer. As I noted, and kglad also suggested, you can't use that. You can only use your own volume installer, provided to you via Adobe's volume licensing portal. I hope you kept a copy when it was available, not sure it's still on the portal. I can't check, not being a volume licensee.