Skip to main content
M
michael_magenta39
Participant
July 14, 2017
Question

When I insert a signature [jpg or gif] and save, I get an 'unknown error' message. Help?

  • July 14, 2017
  • 1 reply
  • 613 views

Can anyone assist me. I have a number of pdf documents which require my digital signature, but when I use the 'Fill & Sign' facility [jpg or gif format] and save the document, I get a message reading 'The operation failed because Adobe Acrobat encountered an unknown error'. I am well and truly stuck. Can anyone assist?

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
August 24, 2017

Hi Magenta,

Sorry for the delay in response to your query.

Please follow the instruction from the following link: Fill and sign PDF forms using Adobe Acrobat Fill & Sign

Please check for any pending updates for Acrobat from Help>Check for Updates.

Please confirm the version of Acrobat installed on your computer?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat.

Which operating system do you have- Windows/Mac?

Is this happening with this pdf only or with other pdfs as well?

Update this discussion with the results.

Regards,

Anand Sri.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices