You have reached your daily limit in exporting from PDF to word

[edwardl6802168]

Hi there,

I have raised this issue with the customer support with Adobe since yesterday for the whole afternoon and now the whole morning.  But still i was asked to raised it in the forum.

Repeating my self again for the 10th time.

I subscribed to Adobe PDF Pack wherein i need to export PDF to word document but the messages I keep on getting is "You've reached your daily limit" why?

I have tried to clear the cache and cookies still the same.

I have tried to use different browser, still the same.

I have tried to change the provider of internet, still the same.

I need help asap or I will then cancel my subscription due to the issue that Adobe would not be able to fix the problem and is requiring me to upgrade to the higher subscription wherein I do not require.

Do apologise on how i am writing because not in the good mood anymore on how i was being passed from one group to the other and promised someone to call me to assist but nothing happened.

Thanks.

Edward

[Amal.]

Hi Edwardl,

Apologies for the delay in response and the trouble caused, as described above, you are experiencing issues while exporting the PDF to Word, correct?

We checked the details and you have an active subscription of the Adobe PDF Pack, so you would be able to export the PDF to Word easily.

We need some more information:

1. What is the workflow / steps you are doing to export the file? 
2. Are you using Adobe Acrobat Reader DC (freeware) to export the file? If yes, Please make sure that you are logged in to the application with your Adobe ID (Email used with Adobe) and try again.

If it still doesn't work,

Please try to export the PDF to Word online here -https://documentcloud.adobe.com/link/home/

Let us know if that works for you

Regards,

Amal

[edwardl6802168]

Hi Amal, Thank you for your email. I am using the online one. Document cloud.adobe.com. It is here the error keeps on popping up. Gustav suggest to download the acrobat reader dc and login. I did it but more than 2 hours still converting and nothing’s happening. Previously, no issues encountered but it started yesterday. Thanks. Edward

[Amal.]

Hi Edwardl,

Could you please share the email address you are using to login to Adobe Acrobat Reader dc and online to export the PDF to Word, so that we can check the details and assist you better.

Please share your Adobe ID over the secured email doccsup@adobe.com. Mention your name and mine"Amal" in the subject line of the email and aslo share the community conversation link for future reference.

Regards,

Amal

[edwardl6802168]

Hi Amal,

[edwardl6802168]

Hi Amal, any updates? Two days have past but no feedback on the issues from my account? I need the access urgent to export document. If you could not fix the issue let me know in order for me to cancel my subscription and request for refund due to what you advertise for this subscription could not be delivered. False advertisement. Thanks. Edward

[Amal.]

Hi Edwardl,

We are sorry for the delay in response, we checked the information and we noticed that your online cloud storage limit is 40 GB , and somehow you have exceeded the limit, thus you are unable to use the services. Please try to clear some storage under files,  shared for viewing, shared for review - https://documentcloud.adobe.com/link/files/

You may also use  steps provided in the help articles:

https://helpx.adobe.com/in/document-cloud/help/manage-files.html

https://helpx.adobe.com/in/document-cloud/faq.html  

Let us know if that works for you

Regards

Amal

[edwardl6802168]

Hi Amal, How did I reached the 40 GB of files wherein there were no files at all in my account. Nothing is being shared online. Thanks. Edward

[Amal.]

Hi Edwardl,

As you have Photography plan as well, please check the Creative cloud storage at  https://assets.adobe.com. and share your observation.

For detailed information please use the help article - https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html#targetText=If%20you%20have%20a%...

Regards,

Amal