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edwardl6802168
edwardl6802168
Participant
September 13, 2019
Question

You have reached your daily limit in exporting from PDF to word

  • September 13, 2019
  • 1 reply
  • 4855 views

Hi there,

 

I have raised this issue with the customer support with Adobe since yesterday for the whole afternoon and now the whole morning.  But still i was asked to raised it in the forum.

 

Repeating my self again for the 10th time.

 

I subscribed to Adobe PDF Pack wherein i need to export PDF to word document but the messages I keep on getting is "You've reached your daily limit" why?

 

I have tried to clear the cache and cookies still the same.

I have tried to use different browser, still the same.

I have tried to change the provider of internet, still the same.

 

I need help asap or I will then cancel my subscription due to the issue that Adobe would not be able to fix the problem and is requiring me to upgrade to the higher subscription wherein I do not require.

 

Do apologise on how i am writing because not in the good mood anymore on how i was being passed from one group to the other and promised someone to call me to assist but nothing happened.

 

Thanks.

 

Edward

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 13, 2019

Hi Edwardl,

 

Apologies for the delay in response and the trouble caused, as described above, you are experiencing issues while exporting the PDF to Word, correct?

 

We checked the details and you have an active subscription of the Adobe PDF Pack, so you would be able to export the PDF to Word easily.

 

We need some more information:

  1. What is the workflow / steps you are doing to export the file? 
  2. Are you using Adobe Acrobat Reader DC (freeware) to export the file? If yes, Please make sure that you are logged in to the application with your Adobe ID (Email used with Adobe) and try again.

 

If it still doesn't work,

Please try to export the PDF to Word online here -https://documentcloud.adobe.com/link/home/

 

Let us know if that works for you

 

Regards,

Amal

edwardl6802168
edwardl6802168Author
Participant
September 13, 2019
Hi Amal, Thank you for your email. I am using the online one. Document cloud.adobe.com. It is here the error keeps on popping up. Gustav suggest to download the acrobat reader dc and login. I did it but more than 2 hours still converting and nothing’s happening. Previously, no issues encountered but it started yesterday. Thanks. Edward
Amal.
Community Manager
Amal.Community Manager
Community Manager
September 13, 2019

Hi Edwardl,

 

Could you please share the email address you are using to login to Adobe Acrobat Reader dc and online to export the PDF to Word, so that we can check the details and assist you better.

Please share your Adobe ID over the secured email doccsup@adobe.com. Mention your name and mine"Amal" in the subject line of the email and aslo share the community conversation link for future reference.

 

Regards,

Amal

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