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JR Boulay
JR Boulay
Community Expert
March 3, 2020
Question

ZOOM : Bug or "feature"?

  • March 3, 2020
  • 13 replies
  • 3101 views

When using Acrobat (any version) on MacOS I can use:

- "cmd +" =  zoom in, and

- "cmd -" =  zoom out.

 

When using Acrobat DC on Windows 10:

- "ctrl +" =  zoom in, and

- "ctrl -" =  placing a sticky note on the page…!!!

 

I can't believe this is "by design", can someone confirm it to me?

Thank you

13 replies

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JR Boulay
JR BoulayAuthor
Community Expert
March 7, 2020

"If it still doesn't work please try the following steps:

 

I did it last week.

I recovered the Optimize PDF function but it had no effect for Ctrl -, it still create a note whether I use the "6" key or the numeric keypad.

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Amal.Community Manager
Community Manager
March 12, 2020

Hey JR Boulay

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

JR Boulay
JR BoulayAuthor
Community Expert
March 5, 2020

I guess I should take this as an answer to my question "Bug or feature?"…

😞

 

If ever at least one person could explain to me why it's not completely absurd I would be eternally grateful to him.

😉

Acrobate du PDF, InDesigner et Photoshopographe
Bevi Chagnon - PubCom.com
Bevi Chagnon - PubCom.com
Brainiac
March 5, 2020

JR, I don't see the problem with Control - on Windows. It zooms out just as expected.

Q: do you also have zoom problems when using the scroll wheel on your mouse + Control?

 

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JR Boulay
JR BoulayAuthor
Community Expert
March 7, 2020

Ctrl + mouse wheel is OK.

In any case, thank you for confirming that this is not the expected behavior.

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Amal.Community Manager
Community Manager
March 5, 2020

Hey JR_Boulay

 

We are sorry for the trouble.  As described,  "ctrl -" =  placing a sticky note on the page. We have tried to reproduce the issue on our end and its working fine. What is the version of the Adobe Acrobat DC installed on your Windows 10? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Make sure you have the latest version 20.006.20034 installed. Go to Help  >  Check for Updates. Also please try to repair installation (For Windows) Go to Help > Repair Installation.

If it still doesn't work please try the following steps:

 

Keep us posted with the results.

 

Regards

Amal

 

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