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anetab39278355
anetab39278355
Participant
November 27, 2018
Answered

Abonnement mistake

  • November 27, 2018
  • 1 reply
  • 690 views

Hi Adobe team,

today I have purchased an abonnement of Adobe export PDF. However by mistake I have purchased the yearly abo instead of monthly, since I was expecting an option to choose prior the payment. Can you please help me to figure out how to change the abonnement from yearly to monthly ?

Many thanks in advance.

Best

Aneta

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey Aneta,

For cancellation, you can contact to your customer care billing team via chat-

1-Select Account issue

2- Select Cancel my membership-

3- Select "Show me my contact option" and please ensure that you are "Signed In" on the page with your Adobe ID and password

Or refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know if it still doesn't help. We will try to contact to the team on your behalf.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
November 27, 2018

Hi Anetab,

Adobe Export PDF is a  part of Document Cloud services, and it is only available as one-year annual prepaid-plan. You can not opt for the month-to-month subscription.

FAQ | Adobe Export PDF, Document Cloud

Export PDF to Word or Excel online | Adobe Export PDF

Only Acrobat DC (desktop application) subscription is available as annual plan paid-monthly. You can look for the detailed here: Plans and pricing | Adobe Acrobat DC

Hope this answers your query.

Regards,

Akanchha

anetab39278355
anetab39278355Author
Participant
November 27, 2018

Dear Akanccha,

many thanks for your information that is helpful, however will not solve my

problem.

I am using Adobe PDF very occasionally, 2-3 times per year. Is there a

chance to cancel the abonnement? or at least to exchange it for another

adobe product related to pictures...?

Many thanks.

Regards,

Aneta

[Personal information removed by moderator]

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 29, 2018

Hey Aneta,

For cancellation, you can contact to your customer care billing team via chat-

1-Select Account issue

2- Select Cancel my membership-

3- Select "Show me my contact option" and please ensure that you are "Signed In" on the page with your Adobe ID and password

Or refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know if it still doesn't help. We will try to contact to the team on your behalf.

Regards,

Akanchha

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