Acrobat Bulk Sign just keeps processing and never finishes

[Nick Kirkman Supp]

Last week, I was sending test forms with Adobe Bulk Sign and everything was working great. This week (now 2024), when I try to send the forms, I get stuck in the processing loop. The circle just keeps spinning and never finishes. I tried to sign out and in a couple times, but nothing. Does this have something to do with the new year? I have no idea why it just stopped working. I have a line on top of my page that says I have access to all Acrobat features.

[Meenakshi Negi]

Hi Nick Kirkman Supp,

Thank you for reaching out.

Please try clearing the cache and cookies for the browser. Or you can signing in on the new incognito window on Chrome browser. If the issue still occurs, share the screen recording of what happens. Also, check if you can send the document individually.

Let us know how it goes.

Thanks,

Meenakshi

[Nick Kirkman Supp]

Thank you MeenakshiNegi,

I had already tried these things several times before posting. Funny thing, I submitted a ticket to Adobe a couple days ago. Suddenly this afternoon, I was able to send all my bulk emails. I think they might have fixed an issue with my account.

I appreciate you reaching out to help solve my issue. Have a nice weekend.

[Meenakshi Negi]

Hi Nick Kirkman Supp,

Glad to know the issue is resolved. Thank you for updating us.

Let us know if we can be of any further help.

Thanks,

Meenakshi