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Acrobat DC subscription

New Here ,
Mar 04, 2018 Mar 04, 2018

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I have subscribed acrobat DC yearly plan and payment was completed by mistake. I have cancelled subscription immediately. Please refund my money as payment was done by mistakely.

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correct answers 1 Correct answer

Adobe Employee , Mar 05, 2018 Mar 05, 2018

Subscriptions that you purchase Adobe ExportPDF is for Android and is paid through Google's play store.

For cancellation and refund, please contact Google. As we don't have a hold on the subscriptions purchased via Play Store or iTunes store. So it can not be canceled from Adobe's end.

Regards,

Anand Sri.

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Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

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Hello Swathis,

As per the description above, you want the refund for the subscription which you purchased and have canceled, Is that correct?

I have checked the records with your current Adobe ID which you have used to log in to Adobe forums and found that you are only subscribed to Adobe ExportPDF subscription purchased through an Android device and no subscription/license of Acrobat.

For the cancellation, please refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services  Link: https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

For refund, you can contact the Adobe support team through Contact Customer Care

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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New Here ,
Mar 05, 2018 Mar 05, 2018

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Yes I have subscribed for EPDF but I had paid yearly plan I.e 1452/-.

Please refund my money

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Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

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Subscriptions that you purchase Adobe ExportPDF is for Android and is paid through Google's play store.

For cancellation and refund, please contact Google. As we don't have a hold on the subscriptions purchased via Play Store or iTunes store. So it can not be canceled from Adobe's end.

Regards,

Anand Sri.

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