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ZiggyG77
ZiggyG77
Participant
April 20, 2018
Answered

Acrobat DC updater fail

  • April 20, 2018
  • 1 reply
  • 9328 views

Hi,

I have a subscription to DC and recently the updates have been failing with error 1646 "uninstallation of the update package is not supported".  Research said to uninstall DC.  When i try that i get "uninstallation of the patch package is not supported".  What do i do next?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Ziggy,

    I believe you are referring to the free application Adobe Reader DC? Looking at your account information there isn't seems to be any subscription registered.

    You may run the cleaner tool to remove any old Acrobat application (if any) or its traces.

    Windows- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Mac- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And re-download it through-  Adobe Acrobat Reader DC Install for all versions 

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    April 23, 2018

    Hi Ziggy,

    I believe you are referring to the free application Adobe Reader DC? Looking at your account information there isn't seems to be any subscription registered.

    You may run the cleaner tool to remove any old Acrobat application (if any) or its traces.

    Windows- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Mac- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And re-download it through-  Adobe Acrobat Reader DC Install for all versions 

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    ZiggyG77
    ZiggyG77Author
    Participant
    April 23, 2018

    Hi Akanchha,

    Yes I have a subscription which I pay $15 per month for charged automatically to my credit card. Please review your records to ensure that I have the proper designation. I hope this is not what's causing the problem. Will your solution work with or without the subscription?

    Regards,

    Adrian

    Get Outlook for Android<https://aka.ms/ghei36>

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 30, 2018

    Hey Ziggy,

    Sorry for the delay in response to your previous query. And thanks for confirming that the solution provided above worked for you.

    Let us know if there is any further assistance is required.

    Regards,

    Akanchha

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