Acrobat is messed up and I cannot delete to reinstall

[jc4121]

Help

[pwillener]

What is your operating system?  What is your Acrobat version?  What exactly means "messed up"?

[jc4121]

Ver XI...

Win/7

It must have not installed correctly after upgrading from Win/XP..I loaded a

clean version of Win/7 not an upgrade.

I downloaded Adobe Reader. It never would open a PDF.

It will not uninstall uaing Windows Progam Uninstall.

I need to remove it manually so I can begin again.

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[pwillener · Accepted solution]

You can remove it using the Acrobat Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html

[jc4121]

I will try the Cleaner Tool...Thanks!

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[jc4121]

Thank you..that worked like a charm.

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[pwillener]

P.S. so your problem is with Adobe Reader, not Acrobat ?

[jc4121]

Actually, that is true..

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