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Participant
September 30, 2017
Question

Acrobat Reader, pdf exportieren, konvertieren

  • September 30, 2017
  • 2 replies
  • 590 views

Ich möchte eine pdf in eine Excel Datei konvertieren, haben den entsprechenden Service gekauft und die Anmeldung funktioniert nicht obwohl meine Anmeldedaten stimmen. Deutschen Support finde ich dazu nicht.

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2 replies

AnandSri
Community Manager
Community Manager
October 2, 2017

Hi Frankr,

We apologize for the inconvenience caused. Is it possible to share the screenshot of the error you get when you try to sign in Reader with your Adobe ID and password?

To send screenshot: How to share a document  Link: https://forums.adobe.com/docs/DOC-7161

Please share the following details:

  • Is it a Mac or Windows Machine?
  • If Reader is installed, check the version from Help>About Reader.

Keep us posted with the results.

Regards,

Anand Sri.

AnandSri
Community Manager
Community Manager
October 2, 2017

Hi Frankr,

As per the issue description, you are not able to use the Adobe Export PDF services, Is that correct?

You can use the services through your online account, Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password. more about Adobe ExportPDF: Using Adobe Export PDF Link: https://helpx.adobe.com/document-cloud/help/using-exportpdf.html

You can also install the free desktop version of Adobe Reader to use the services of Export PDF, to download Reader: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

Sign in with your Adobe ID and password in Adobe Reader.

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

Participant
October 2, 2017

Hi,

this is my Problem, the second part you describe "you can also install the

free Desktop Version ...."

does not function. signing in with my Adobe ID and Password (despite I have

the wright ID and Password).

The first part you described was not documented when I bought the Service.

Furthermore it is not always easy to get no German Support.

Greetings, Frank