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SkyboltJA
SkyboltJA
Participant
January 17, 2022
Question

Adobe Acrobat DC freezes after displaying first page.

  • January 17, 2022
  • 2 replies
  • 1383 views

I can double click on a PDF and launch Adobe Acrobat DC.  Document displays, grays out, and program freezes.  Unable to scroll to see any other pages or do anything else.  Microsoft relates that program has stopped responding.  So I close the program.   I've had this problem for over 6 months and have not been able to track down a fix for it.  I've tried uninstalling Acrobat, downloading latest version, installing.  No joy.  Using Windows 10. 

This topic has been closed for replies.

2 replies

SkyboltJA
SkyboltJAAuthor
Participant
January 24, 2022

https://community.adobe.com/t5/acrobat-reader-discussions/adobe-acrobat-reader-dc-has-stopped-working/m-p/8310461#M14787

 

Found the above from other related conversations.  When I tried that, it put my compatibility to Windows 8.  I could open a PDF but then do nothing with it, including closing the app.  I also tried the suggeston to get a crash dump (see below).  Supposedly a dmp file will be written to my temp directory, but nothing ever showed up.  

 

I am unable to do most of the solutions you provided.  The app will freeze even if I do nothing.  It freezes (grays out) when I click Help.  It is intermittent for success when I click Edit.  Sometimes I can get to Preferences before the freeze.  I never get a dialog crash report box.  The app freezes on ALL PDF files and even if I just open the app with no file selected.  

 

Let me know the next steps to try for this.  Somewhere there has got to be a solution.

 

Thanks!

Meenakshi Negi
Meenakshi Negi
Legend
February 7, 2022

Hi SkyboltJA,

 

Sorry for the delay in response.

 

Please try creating a new user profile and installing an application there.

Check if you experience the same behavior while using the application in a new user account.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

SkyboltJA
SkyboltJAAuthor
Participant
February 17, 2022

I set up my husband with a profile on my computer.  Signed out of my profile so just his active.  Downloaded Adcrobat Reader and got an error message that it was already installed when I tried to do the install.

 

Took me a bit to get around to trying this.  

Thanks!

Meenakshi Negi
Meenakshi Negi
Legend
January 21, 2022

Hi SkyboltJA,

 

Thank you for reaching out and sorry about the trouble.

 

Please try the troubleshooting step suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

Ensure that you are using the latest version of the application and try to reboot machine one.

If the issue persists, please share the Acrobat version currently in use.

Also, confirm if the issue occurs with any PDF or with some particular PDFs.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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