Adobe Acrobat Online - Request a Signature Error

Report · Feb 15, 2025

Hey everyone,

I'm experiencing a persistent issue with Adobe Acrobat Online's Request a Signature function, and I'm hoping someone might have insight or a workaround.

Normally, I use PDFs generated from Google Docs without any problems. Yesterday, I attempted to send a signature request using a form that I had previously sent successfully to another user, who signed and saved it as a template. However, I accidentally sent the incorrectly named PDF to today's customer, so I canceled the signature request and uploaded a corrected version.

Since then, every attempt to send the new document results in the error message: "Sorry, something went wrong."

I have tried:
:white_heavy_check_mark: Uploading different PDFs, including ones generated by Acrobat's own PDF editor
:white_heavy_check_mark: Sending the request to different users
:white_heavy_check_mark: Clearing cache and switching browsers

Nothing has resolved the issue. As a web programmer, I checked the browser console and noticed at least 11 errors, including:

403 errors
API POST errors
JavaScript errors

This has been happening for over 24 hours now. Is anyone else experiencing similar issues, or does anyone know of a fix? Could this be an issue with Adobe's servers? I have attached frontend JS console logs if an engineer needs these.

Thanks in advance for any help!

Report · Feb 15, 2025

I think it would also be important to mention the first new PDF that was uploaded is the exact document sign and encoding. At first, I thought it was an issue with the prefill but then realized the prefill was not in use.

Report · Feb 20, 2025

Hi Shane @ iEdit Network,

Thank you for reaching out.

It seems that you are using Adobe Acrobat Online's free Request a Signature service. However, this service allows you to make only two transactions in a 30-day rolling window. You have exhausted the limit. You will need to wait for the 30-day window cycle for each transaction to get renewed.

For more information, refer to the following help document: https://adobe.ly/41qdwCX.

Hope that this information helps.

Thanks,

Meenakshi