Skip to main content
G
Gwen282169894hqx
Participant
February 2, 2023
Question

Adobe Acrobat Pro Cloud Sharing

  • February 2, 2023
  • 1 reply
  • 1286 views

For about the last month, we have been unable to utilize the Adobe cloud share to share files.  The recipient receives an email message in the link that says "The files have been removed or you don't have access.  Contact the document ownder to request access."  

 

Any ideas on what the issue is?  This is happening for all of our employees.

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 3, 2023

    Hi @Gwen282169894hqx,

     

    Hope you are doing well. Sorry for your experience with Acrobat Online Services.

     

    Are you trying to share local files or files stored on a network drive? The reason could be if the files are moved to a different location or renamed. 

     

    If this is not the case, please share a screen recording of the issue so we can investigate further.

     

    Look forward to hearing from you.

     

    -Souvik.

    alanw87753526
    alanw87753526
    Participating Frequently
    July 6, 2023

    I have experienced a similar situation over the last few months with my desk top Adobe Acrobat Pro.

    I used to be able to share PDFs by clicking an icon inside the Adobe desk top app, whicb opened a window where I could enter the email addresses of individuals I wanted to share the PDF with and then I could click send and it was simple and reliable.

    However, it seems like for the last few months I have had to open the Online Adobe Account, go to documents, and share from inside the MS Edge Browser online.

    What has happened to the option to share from within the Adobe desk top app?

    Thank you for readung this.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 9, 2023

    Hi Souvik

    I have attached a PDF with two pages.

    The first page shows that the Share Button is missing from my Adobe Screen.

    Second page includes Account sub-window.

    Many thanks for commenting on and looking at this.

    Alan

     


    Hi @alanw87753526,

     

    Thank you for sharing the screenshots. From the details shared, you are using a corporate account.

     

    I suggest checking with your organization's IT team to see if accessing the share features has been disabled from the backend.

     

    There are lockdown options where accessing Cloud Storage, share options, or any other features in the application can be disabled when using corporate deployments.

     

    -Souvik

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices